"8 Best Value European Tours" Western European Classic Tours in Germany, the Netherlands, Belgium, France, and Luxembourg

Departure every week
One person can go
Flexible days
Mandarin/Cantonese-speaking tour guide
83 Reviews
£605.00 Regular price  £672.00

A classic circular tour spanning five Western European countries, from Germany's Romantic Road to the windmill kingdom of the Netherlands, from Belgium's chocolate paradise to France's romantic capital, and to the miniature kingdom of Luxembourg. With a cyclical itinerary design, fixed departures every week, and flexible pick-up/drop-off locations in multiple cities, you can freely combine your travel days. Professional Mandarin/Cantonese guides accompany you throughout, leading you on an in-depth exploration of Western Europe's history, culture, and natural beauty, embarking on an unforgettable European dream journey.

The tour fee also supports flexible daily billing (£96/day), which can be arranged according to your personal itinerary to meet different travel needs. The itinerary supports flexible extensions, allowing you to connect with 4-day special Chinese mini-tours in the Netherlands, France, and Germany from Amsterdam, Paris, or Frankfurt, respectively. This allows for free combination of multiple journey segments, creating a richer and deeper European experience.

  • Departure Time: Weekly departures throughout the year
  • Guide Service: Professional guide speaking Mandarin or Cantonese (optional) throughout the trip
  • Departure Cities: Frankfurt / Amsterdam / Paris / Brussels / Luxembourg
  • Departure Guarantee: Cyclical route, fixed departures every week
  • Pricing Model: Supports daily billing, flexible and convenient

Free Airport Transfer Perks

Book pre- or post-tour hotels to enjoy free airport transfer services (Twin/Double room £150/night; Single room £135/night). View Schedule →

* Not applicable to the Buy One Get Second Half Price offer.

Looking to upgrade your experience? We also offer a 4-star hotel version, featuring handpicked 4-star accommodations throughout the tour for an upgraded, comfortable stay!

Discover the 4-Star Upgrade Tour →

Product ID: GEGR

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Booking process

1. Select date and product

Select your departure date in the calendar and add your desired products to your shopping cart.

2. Fill in contact information

Please accurately fill in the mobile phone number and email address used to receive confirmation letters and tour departure notices.

3. Complete payment

International credit cards are supported (AMEX is not currently accepted) and WeChat Pay are accepted.

4. Confirmation letter delivered

An electronic confirmation will be sent to your email address within one business day after successful payment.

5. Receive tour departure notification

A detailed electronic tour confirmation will be sent via email 2-3 business days before departure.

If you have any questions, we will contact you within 1-3 business days.

Cancellation Terms

A. Standard Cancellation Terms

  • Free cancellation and full refund if cancelled 30 days or more before departure.
  • A 10% fee will be charged if the departure date is 16 to 29 days prior to departure.
  • 50% of the total cost will be charged if the departure date is 8 to 15 days prior.
  • 100% of the total fee will be collected if paid within 7 days prior to departure.

B. If your visa application materials have already been processed through our company, the cancellation terms are as follows:

  • A £100 handling fee will be charged if the departure date is 45 days or more prior to departure, and the remaining amount will be refunded.
  • A 30% fee will be charged if the departure date is 15 to 45 days prior to departure.
  • If a visa is refused within 15 days of the departure date, a £100 processing fee will be charged, and the remaining amount will be refunded.

In the event of cancellation due to weather, flight changes, personal reasons, or other reasons, the above cancellation terms will apply. We strongly recommend that you purchase personal travel insurance in your country of residence before departure to protect your rights.

Amsterdam

Amsterdam

Amsterdam, the capital and largest city

Paris

Paris

Hailed as the “City of Romance,” it is a

Brussels

Brussels

Brussels, the capital of Belgium and hom

Cologne

Cologne

Cologne (Köln), located on the Rhine Riv

Frankfurt

Frankfurt

Frankfurt, Germany's financial a

Luxembourg

Luxembourg

Luxembourg, located at the crossroads of

Palace of Versailles

Palace of Versailles

The Palace of Versailles is one of the m

Bonn

Bonn

Bonn, located on the banks of the Rhine

Reims

Reims

Reims, located in northeastern France, i

Trier

Trier

Trier, located on the Moselle River in s

Koblenz

Koblenz

Koblenz, situated at the confluence of t

Keukenhof Flower Show

Keukenhof Flower Show

Keukenhof, known as the "Garden

Zaanse Schans Windmill Village

Zaanse Schans Windmill Village

Zaanse Schans Windmill Village is locate

Itinerary

[Every Monday at 08:30]

Location:Main Entrance of Frankfurt Central Station

address:Frankfurt (Main) Hauptbahnhof, 60329 Frankfurt am Main

[Every Monday at 2:30 PM]

Location:Main Entrance of Cologne Central Station

address:Köln Hauptbahnhof, 50667 Köln

[Every Tuesday at 08:30 / Every Wednesday at 08:30]

Location:Arrival Hall Burger King Restaurant at Schiphol International Airport

address:Schiphol Airport, 1118 AX Schiphol, Amsterdam

[Every Wednesday at 13:45]

Location:Main Entrance of Brussels Central Station

address:Brussels Central Station, 1000 Brussels

Every Thursday at 10:00 AM

Location:McDonald's Restaurant in front of the McDonald's restaurant on the Champs-Élysées in Paris (near the Arc de Triomphe and George V metro station).

address:140 Avenue des Champs-Élysées, 75008 Paris

[Every Friday at 09:30]

Location:Right side corner of the Paris Opera House (Opera metro station)

address:Place de l'Opéra, 75009 Paris

[Every Saturday at 08:45]

Location:McDonald's Restaurant in front of Place d'Italie metro station in the 13th arrondissement of Paris.

address:Place d'Italie, 75013 Paris

[Every Saturday at 18:30]

Location:Main Entrance of Luxembourg City Central Station

address:Luxembourg Central Station, 1616 Luxembourg

Special Note:Today's tour is an 8-day, 7-night trip. The price will automatically update after you select your departure city.

[Every Sunday at 09:45]

Location:Main Entrance at the Black Gate of Trier

address:Porta Nigra, 54290 Trier


Frankfurt

Cologne

Amsterdam

Brussels

Paris

Luxembourg

Trier

Every Monday
12:00 - University of Bonn
14:30 - Cologne Cathedral
19:00 - Amsterdam Schiphol Airport

Every Tuesday
18:00 Amsterdam Central Station

Every Wednesday
13:45 Brussels Central Station
19:30 Place Italia, Paris

Every Thursday
18:30 Le Palais des Congres, Paris

Every Friday
19:00 Paris Opera

Every Saturday
13:30 Notre Dame Cathedral (Hans)
18:30 Luxembourg Constitution Square

Every Sunday
10:00 Trier Black Gate
13:15 Göbenlenz, Germany's Horn
19:15 Frankfurt Central Station (HBF)

After gathering in the morning, we will depart for the former capital of Germany.BonnThis tranquil city on the Rhine River was not only the political center of Germany before reunification, but also renowned for its rich cultural and musical atmosphere. Upon arrival, visit Beethoven's birthplace—the Beethoven House—to learn about the life and creative journey of this great composer. The house houses his instruments, manuscripts, and portraits. Afterwards, view the exterior of the University of Bonn, a historic institution situated on the Rhine River and one of Germany's most prestigious universities. Its campus architecture blends classical and modern styles, creating a vibrant atmosphere.

After a short rest at noon, we will head to one of the most representative cities in the Rhine region—CologneUpon arrival, visit Cologne Cathedral, a UNESCO World Heritage Site. This magnificent 157-meter-tall Gothic building is one of the most awe-inspiring religious structures in Europe. Climb the cathedral's bell tower for panoramic views of Cologne's old town and the Rhine River.

After your tour, you can stroll along Cologne's shopping streets, which bring together major international brands, German specialty products, and cafes. It's a great place to experience local life and shop for souvenirs.

In the afternoon, we drove from Cologne to the Netherlands, enjoying the pastoral scenery along the German-Dutch border. We arrived in the Netherlands in the evening and checked into our hotel to rest.

Accommodation: Amsterdam or a nearby city | Suggested hotel: NH Hotel Leeuwenhorst **** or similar

Bonn Beethoven's birthplace
Cologne History and Culture Learn More →

After breakfast, we will travel to the most representative Dutch area near Amsterdam.Zaanse Schans, the windmill villageHere, it's as if time has stepped back into the 17th-century Dutch countryside. Ancient windmills turn in the breeze, and the babbling river reflects the wooden houses and green grass, creating a captivating pastoral scene. You can get up close to the traditional windmills that are still in operation today and learn about their uses in various fields such as grinding flour, pressing oil, and sawing wood. Afterwards, visit a clog factory and a cheese factory, watch artisans demonstrate the process of making handmade wooden shoes, and sample the rich and delicious Dutch cheese, experiencing the Dutch people's refined taste and passion for life.

Return after lunchAmsterdamExplore this romantic city, known as the "Venice of the North." The city tour includes Dam Square—the heart of the city, home to the Royal Palace, the National Monument, and vibrant street performances, brimming with artistic atmosphere. Afterwards, enjoy a glass-roofed canal cruise, admiring the intricate canal system and the exquisite 17th-century golden-age architecture lining the banks. In the evening, you can optionally visit the famous Red Light District to experience the city's unique nighttime charm and open culture.

🌸If it is during the Keukenhof flower show in the Netherlands (approximately from late March to mid-May each year), an additional visit to the world's largest annual tulip show will be arranged, allowing visitors to experience the vibrant colors of spring across the mountains and fields.

Accommodation: Amsterdam or a nearby city | Suggested hotel: NH Hotel Leeuwenhorst **** or similar

Amsterdam History and Culture Learn More →
Zaanse Schans Windmill Village Best photo spot Learn More →
Keukenhof Flower Show Seasonal Hotspots Learn More →

After breakfast, we drove to the Belgian capital.Brussels—This European political and cultural center blends classical and modern elements. First, visit the futuristic Atomium, a landmark of the 1958 World's Fair, composed of nine giant steel spheres. From its observation deck, it offers panoramic views of the city and is Brussels' most iconic modern landmark.

Afterwards, head to the city center and visit the Grand Place, hailed as "one of the most beautiful squares in Europe," surrounded by magnificent Baroque guild halls and a Gothic-style town hall, its exquisite carvings and gilded decorations truly breathtaking. Don't forget to visit the nearby Manneken Pis statue; this unassuming 60-centimeter-tall statue symbolizes the humor and free spirit of Brussels and is one of the city's most popular landmarks.

In the afternoon, we will depart for the romantic city of Paris. We will enjoy the French countryside along the way, and upon arrival in the evening, we will have dinner. The Seine River and the city lights will reflect each other under the night sky, adding a touch of romance to our journey. After dinner, we will check into our hotel for rest.

Accommodation: Paris or a nearby city | Suggested hotel: Ibis Styles bobigny Centre Prefecture *** or similar

Brussels medieval architecture Learn More →

The morning begins with a tour of Paris's famous landmarks, including the magnificent Arc de Triomphe, a symbol of the French national spirit; the bustling Champs-Élysées; the Place de la Concorde, the site of the guillotine during the French Revolution; Napoleon's tomb and the House of the Wounded Soldiers; and passing Notre Dame Cathedral, which took two centuries to build, and the Eiffel Tower, the "Giant of Paris," standing on the banks of the Seine.

In the afternoon, we will visit the Palace of Versailles, a famous royal palace in the 17th century, located on the outskirts of Paris. Built by King Louis XIV of France, this magnificent and opulent palace features lavish gardens and halls. It was a gathering place for French nobles and scholars to adorn the emperor's space with extravagance and to enjoy lavish entertainment. The palace is decorated with gold and contains many precious artifacts. The Hall of Mirrors, the most famous room, witnessed several significant historical events in Europe. After the visit, we will return to Paris and have dinner before returning to the hotel for rest. (The Parisian night view is dazzling; if any tour members wish to enjoy the Parisian night view after dinner, the tour leader will be happy to arrange an additional visit.)

Due to the strict real-name registration and crowd control measures implemented at Versailles, it is recommended that guests purchase tickets in advance through the official website to avoid being unable to buy them on-site.Versailles Palace ticketing websiteTickets can be purchased between 2:00 PM and 2:30 PM!

Accommodation: Paris or a nearby city | Suggested hotel: Ibis Styles bobigny Centre Prefecture *** or similar

Paris Must-visit landmarks Learn More →
Palace of Versailles World Heritage Learn More →

In the morning, we depart to visit the world-renowned Louvre Museum, where you can admire its three masterpieces: Leonardo da Vinci's famous painting "Mona Lisa," the statue of Venus de Milo, and the Winged Victory of Samothrace. After lunch, we will proceed to the pier for an optional Seine River cruise, offering stunning views of both banks and an essential Parisian experience.

After the tour, we will transfer you to the shopping heart of Paris, where you will have free time to explore. Shopping enthusiasts can visit large department stores to browse fashionable handbags, clothing, and French perfumes. (For those interested in attending a spectacular cabaret show or enjoying a French dinner in the evening, your tour leader will be happy to assist with arrangements).

Due to the Louvre Museum's strict real-name ticketing and crowd control policies, it is recommended and guests are advised to log in and purchase tickets in advance on the official website to avoid being unable to purchase tickets on-site!Louvre Official Ticketing WebsiteTicket purchase time slot: 13:00 - 14:00 is acceptable!

Accommodation: Paris or a neighboring city | Reference Hotel: Ibis Styles Bobigny Centre Prefecture *** or similar

👍🏻 "Special Recommendation | Extend Your French Journey"

If you are still eager to explore, and wish to delve deeper into the Normandy region from Paris, visiting places likeMont Saint-Michel, Monet's Garden, Rouen, Le Mansetc., we recommend adding our 4-day exquisite Chinese small group tour of France, departing every Tuesday/Saturday, to deeply experience the beauty of French history and art.

The itinerary is flexible, and small group tours include hotel pick-up and drop-off in the city center, allowing for flexible arrangements based on your arrival time:

  • Joining before the main tour: Depart on Tuesday;After the small group tour ends on Friday, you can seamlessly connect to the main tour and use the pre-tour hotel in Paris, continuing with the main tour on Saturday.
  • Joining after the main tour: Depart on Saturday;You can choose to connect to the extended tour after completing the main tour in Paris on Friday, and book an extra night at the hotel (£150/room/night). The next day, you can enjoy small group pick-up service and easily start your subsequent journey.

👉Click to learn more about "Chinese Small Group Tour" 4-Day Tour of Mont Saint-Michel, Monet's Garden, and Normandy in France

Paris Must-visit landmarks Learn More →
Louvre Museum Top museums Learn More →
Seine River Must-visit landmarks Learn More →

In the morning, we will travel to the Champagne capital of France.ReimsThis city is not only the economic and cultural center of the Champagne region in France, but also the coronation city, a symbol of French monarchy. You will visit the famous Notre-Dame de Reims, a magnificent Gothic building and a UNESCO World Heritage Site, where successive French kings were crowned. Step inside the cathedral, admire the soaring vaults and magnificent stained glass windows, and feel the solemn atmosphere of centuries of history. Afterwards, you can stroll through the old town, appreciating the classic French architecture and the elegant charm of the Champagne houses, with the subtle aroma of grapes filling the air.

After lunch, drive toLuxembourgLuxembourg, this tiny country known as the "Heart of Europe," blends classic European charm with modern urban allure. Upon arrival, visit the Adolphe Bridge, Constitution Square, and the Petrus Valley, experiencing the unique landscape where old and new towns intertwine. The lush green valley beneath the bridge, with its ancient fortifications and modern architecture, showcases Luxembourg's unique elegance and tranquil beauty. As night falls, the valley twinkles with lights, bathing the entire city in a romantic glow of serenity.

Accommodation: Luxembourg or a nearby city | Suggested hotel: Novotel Luxembourg Kirchberg **** or similar

Reims Unique experience Learn More →
Luxembourg City of Canyons Learn More →

In the morning, depart for the German town ofTrier, the oldest city in Germany. Its history began in the 1st century AD, and it was once the capital of the Western Roman Empire. During the reign of Emperor Constantine, Trier entered a golden age, earning it the title "Second Rome." Trier is also the birthplace of the great communist leader Karl Marx; his former residence and the Porta Nigra are must-visit attractions in the city.

After visiting Trier, proceed toKoblenz, known as the "German Corner." This famous scenic area is the confluence of Europe's two major rivers, the Rhine and the Moselle. The tour bus will travel along the banks of the Rhine, offering picturesque views on both sides(if boat availability and schedule permit, a Rhine river cruise may be arranged in summer). Along the way, there will be a brief stop in the lively town ofRüdesheim am Rhein(subject to road conditions at the time). In the afternoon, arrive in Germany's largest financial city,Frankfurt. Visit the Römerberg square in the city center, St. Paul's Church, which symbolizes freedom and democracy, and the bustling commercial streets.

Accommodation: Frankfurt or a nearby city | Suggested Hotel: Mercure Frankfurt Airport Langen **** or similar

👍🏻 "Special Recommendation | Extend Your German Journey"

If you're still eager to explore more of Germany's classic cities from Frankfurt, such asRothenburg, Nuremberg, Stuttgart, Heidelberg, etc., we recommend adding our 4-day exquisite Chinese small group tour departing every Monday/Thursday. Immerse yourself in fairy-tale ancient towns and historical culture.

Flexible itinerary connections, with hotel pick-up/drop-off for small groups in the city center, allowing for free arrangement based on arrival time:

  • Before the regular tour: Depart on Thursday;After the small group tour ends on Sunday, you can directly connect to the regular tour, use the pre-tour hotel in Frankfurt, and continue the regular tour on Monday.
  • After the regular tour: Depart on Monday;You can choose to connect to the extended tour after completing the regular tour in Frankfurt on Sunday, and book an additional night's hotel (£150/room/night). The next day, you can enjoy small group pick-up service, easily starting your subsequent journey.

👉Click to learn more about"Chinese Small Group Tour" 4-Day German Romantic Fairytale Route

Trier Marx's hometown
Koblenz Romantic Rhine Learn More →
Frankfurt Classic route Learn More →

Fees include

  • Air-conditioned tour bus
  • Local three-star hotel double room
  • Includes one continental breakfast each night.
  • Professional Chinese-speaking tour guide service

The fee does not include

  • City tax
  • All lunches and dinners
  • Admission tickets and optional activities. Please download the itinerary, which contains a list of optional activities.
  • Driver and guide tips: €10/person/day, same price for adults and children (must be paid in Euro cash)
  • Personal travel insurance (strongly recommended to purchase before departure)

1. Age and Health

  • Minors under the age of 18 need to be accompanied by an adult when traveling.
  • Seniors aged 70 and above are required to sign a pre-trip Senior Health Declaration
  • We do not accept reservations from pregnant women. Thank you for your understanding.

2. Child Policy

  • Two adults can bring one child aged 3-6 who does not occupy a bed.
  • One adult can bring one child, and the child will be charged the adult rate.
  • Children of any age who require a bed will be charged the adult price.

3. Room type arrangement

  • Twin rooms are arranged by default.
  • If you require a double room or a room for three people, please be sure to indicate this in the order notes. Triple rooms are scarce in European hotels, so we will prioritize families with children. If this is not possible, you will need to provide the names of the guests who can share the room so we can coordinate.

4. Room type and facilities

  • Single room: One single bed (approximately 80-100cm wide)
  • Twin room: Two single beds (approximately 80-100cm wide)
  • King Room: One double bed (approximately 140-160cm wide)
  • Family room: one double bed + one sofa bed/folding bed.Please note:British hotel rooms rarely have three single beds.

5. Services and Tips

  • Hotel ratings are based on globally renowned booking websites (such as...).Booking.com).
  • Rooms provide: kettle, hairdryer, shower gel, and Wi-Fi (mostly free).
  • Please bring your own: toothpaste, toothbrush, and slippers.
  • Important rule: Smoking is prohibited throughout the hotel. Violators will face hefty fines.

1. What is the booking process?

After you pay the tour fee online and complete your personal information, we will send you a booking confirmation email within 1-2 business days. Once you receive the confirmation email, you can start booking your round-trip transportation to the departure city and hotel accommodations. 2-3 days before departure, we will send you the guide's contact information and tour notification via email.

2. Is there a minimum number of participants required for a tour to depart?

There is no minimum number of participants required for this tour. All scheduled tour dates are guaranteed to depart, so please book with confidence.

3. What personal information is required for booking?

Please provide the following personal information: Name / Gender / Date of Birth / Nationality / Passport / Email / Mobile Phone

4. If I am traveling alone, how is the tour fee calculated?

- If you are willing to share a room with a same-sex tour member, please choose the adult shared room price. We will do our best to arrange a shared room, and if it's ultimately not possible, no additional single supplement will be charged.

- If you prefer to stay alone, please select the adult (single room throughout) option, and we will arrange a single room. Please note that single rooms typically come with a single bed (approximately 90cm wide).

5. Can the tour guide pick me up from the hotel to start the tour?

We apologize, but you will need to make your own way to the meeting point. As this is a coach tour, to save everyone's time, we collectively agree on a central departure point with public transportation access.

6. How large is the tour group?

We typically use coaches with 50 seats or more. However, during the off-season, if the number of participants is small, we may arrange smaller touring vehicles.

7. If I am traveling alone, can I specify a roommate?

We will randomly arrange same-sex roommates and cannot accommodate specific roommate requests or other special conditions.

8. Can minors join the tour alone?

We apologize, but minors must be accompanied by at least one adult to join the tour. We cannot accept bookings for unaccompanied minors.

9. Can I join midway or leave early?

If you need to join midway or leave early, you will still be required to pay the full tour fee (except for multi-city hop-on/hop-off tours). Please confirm feasibility with customer service before booking.

10. How are lunch and dinner handled?

Lunch and dinner are at your own expense. Meals are usually arranged near attractions, en route, or at hotels. You can ask your guide for recommendations and dining suggestions.

11. Are there any restrictions on checked luggage?

Each traveler may bring one piece of luggage not exceeding 23kg and with dimensions (sum of three sides) not exceeding 158cm, plus a small personal bag. For special needs, please contact customer service.

12. Do hotel rooms provide kettles and hair dryers?

Most hotels in the UK and Europe provide hair dryers and kettles. If you absolutely need to use them daily, it is recommended to bring your own.

13. Do hotels provide disposable toiletries and slippers?

To protect the environment, hotels in the UK and Europe usually do not provide disposable toiletries and slippers. Please bring your own personal toiletries and slippers.

14. Can I smoke in the hotel room or on the coach?

According to UK and European law, smoking is prohibited in public places, including hotel rooms and inside coaches. Please comply with regulations and strictly refrain from smoking in hotel rooms or on coaches. If caught, you may face substantial fines or prosecution.

15. Can I use my own electronic stove for cooking in the hotel room?

Please absolutely do not cook in the hotel room. The hot steam and smoke will trigger smoke alarms and sprinkler systems, leading to an emergency evacuation of all occupants. This may result in unnecessary financial losses for you.

16. Can the travel agency purchase personal travel insurance for me?

We cannot purchase personal travel insurance on your behalf. However, we strongly recommend that you purchase suitable personal travel insurance in your country of residence before departure, and fill in the correct personal information to ensure a safe and worry-free trip.

17. Can I use a credit card during the trip?

Most merchants in the UK and Europe accept international credit cards. UnionPay, Alipay, WeChat Pay, and other payment methods are not common in the UK. We recommend carrying an international credit card and also having a small amount of British Pounds cash for tips, purchasing tickets, or personal use. For your safety, please do not carry large amounts of cash.

18. Does this tour include forced shopping?

In the UK and Europe, forced shopping tours are illegal. You can enjoy every moment of your trip to the fullest.

Frequently Asked Questions

What kind of travel agency is RobinGO Tours?

RobinGO Tours is a UK-registered inbound and outbound travel agency specializing in serving the Chinese market, primarily operating tours to the UK and Europe. As an ATOL Protected licensed travel agency, we ensure the safety of your tour fees through this protection mechanism. We carefully select a team of high-quality Chinese-speaking tour guides and combine modern travel methods to provide independent travel and personalized customized solutions, striving to make your European trip more convenient, comfortable, and unique.

Click to learn more

What is your main business?

We provide high-quality travel services for Chinese people, covering the UK, Europe and more destinations, and act as an agent for air tickets on UK-China routes, popular global cruise itineraries and Schengen visa applications in the UK.

Where is the company located?

Ground Floor, St James's Tower, 7 Charlotte Street, Manchester, UK, M1 4DZ (Near Chinatown and Blue Whale Fresh Supermarket)

Visit Notice

  • You can come directly for consultation from Monday to Friday; no appointment is required.
  • We recommend making an appointment in advance for weekend visits so that we can arrange dedicated service for you.
How do I book my trip?

The booking process is very simple: select your preferred departure date and number of participants on the product page, click the "Book Now" button, and complete the online payment to successfully lock in your trip.

What payment methods are accepted?

We accept major international credit cards such as Visa and Mastercard (American Express is not currently supported). Transactions will be settled at the real-time exchange rate. For payments in RMB, please select the Globepay payment method and choose WeChat Pay. The system will convert the RMB to GBP using the real-time exchange rate for settlement.

How can I view the cancellation terms?

Each product has its own cancellation policy, which you can view in detail at the top right of the product page (above the "Buy Now" button). Please contact customer service as soon as possible to cancel.

How can I contact customer service?

Monday to Friday: 09:00 – 18:00
Weekends: 10:00 – 17:30 (UK time)

  • Online instant communication: Click the "Online Customer Service" icon in the lower right corner of the website to chat with us in real time.
  • Email: info@robingo.co.uk
  • Telephone contact: +44 (0)161 504 3688 or 3687
  • Social media and communication platforms: Click to add

We will assist you as soon as possible during office hours.