RobinGO Tours' Commitment
About Us | RobinGO Tours
RobinGO Tours Limited is a Chinese travel agency registered in the UK (Company Registration Number: 11124368 ), headquartered in Manchester, UK. It is committed to providing high-quality travel experiences in the UK and Europe for Chinese people in the UK and Chinese-speaking tourists worldwide.
"ROBINGO" is a registered trademark of RobinGO Tours Limited in the United Kingdom and Northern Ireland (registration number: UK00004161399 ), representing our solemn commitment to service quality and brand spirit.
We are not only a member of UKinbound and Visit Manchester , but also the only officially certified Chinese-language walking tour provider in Manchester . As a professional tourism organization truly rooted in the local area and serving the Chinese community, we deeply understand that "trust" is more important than "products."
Safety Guarantee · Quality Commitment
Every trip abroad deserves to be taken seriously. RobinGO Tours adheres to British travel industry standards and provides comprehensive insurance coverage for the following items, offering multiple layers of protection for our customers:
- £1,000,000 Tour Operator / Travel Agency Liability Insurance
- £2,000,000 Public / Product Liability Insurance
Our service begins with our customers' peace of mind; our commitment to safety is the foundation of our professionalism.
Our mission: To be the most trusted travel advisor by your side.
We hope that every Chinese person, whether they are in the UK, preparing to come to the UK, or traveling freely in Europe, can have a truly trustworthy local travel advisor.
We are not just a booking service for standard products, but a consultative service platform that listens, understands, and accompanies customers through the entire travel decision-making and experience process. Truly good service doesn't just happen at the moment of payment, but throughout the entire journey – before, during, and after.
1. Before the Trip | Accurate Understanding · Quick Feedback
- Detailed market segmentation: International students, independent travel, visiting relatives and friends, customized parent-child small groups, business team building.
- Multilingual Support: English, Mandarin, Cantonese, Taiwanese. More than just translation, it's about cultural understanding.
- Authentic and transparent products: Local team on-site scouting and verification.
- Rapid Response: Dedicated consultant providing initial proposal and budget within 24 hours.
2. During the Process | Efficient Execution · Immediate Response
- Customer service and operations teams provide full support to ensure a smooth experience.
- Real-time communication with resources such as drivers, tour guides, hotels, and ticketing services.
- Acting as a cultural bridge to avoid misunderstandings in communication.
- Emergency contacts are on standby, ready to provide support when needed.
3. Post-trip | Proactive follow-up & continuous improvement
- Proactively follow up after the trip.
- Customer feedback is incorporated into the internal optimization process.
- Encouraging users to share genuine experiences creates a closed-loop word-of-mouth effect, resulting in a perfect 5.0 rating on Google!
Industry Qualifications and Partners
Our team
RobinGO Tours is a lean and professional team. While not large in size, each member has been deeply involved in the tourism industry for many years, accumulating rich local resources and practical experience. We firmly believe that our linguistic advantages—Mandarin, Cantonese, Taiwanese, etc.—not only facilitate smoother communication but also allow us to better understand and cater to our clients' true needs, thus providing each client with a personalized and meticulous travel experience.
Why choose RobinGO?
- UK-based local operations team , providing service speed and efficiency with no time difference.
- Deep understanding of Chinese culture , seamless communication, and warm service.
- Fully qualified, transparent cooperation , protecting customer rights.
- A small and specialized team structure ensures that each client receives dedicated attention.
- Focusing on service experience rather than price competition , we sell "services" instead of "products."
RobinGO Tours is not just a travel organizer, but also your most caring travel companion on your journey abroad.
