ABOUT ROBINGO TOURS
Based in the UK, we provide UK and European tours, travel planning and local support for Chinese-speaking travellers.
ROBINGO TOURS LIMITED is a travel company registered in England and Wales (company number 11124368), with its registered office at St James's Tower, Manchester, UK. We serve Chinese-speaking residents in the UK and travellers visiting Britain or exploring Europe.
ROBINGO is a registered UK trade mark (number UK00004161399 ). RobinGO Tours is a member of UKinbound and Visit Manchester and holds an ATOL licence (No. 12886) administered by the UK Civil Aviation Authority (CAA)。
We offer guided tours across the UK and Europe, private vehicle services, transfers, tailor-made itineraries and flight-inclusive travel arrangements where permitted by the relevant licence. Beyond selling tours, we prioritise clear information before departure, effective coordination during the trip and support when issues arise.
AIR TRAVEL ORGANISER'S LICENCE
Eligible flight-inclusive travel bookings benefit from financial protection under the UK ATOL scheme.
ATOL (Air Travel Organiser's Licence) is a licensing and financial protection scheme administered by the UK Civil Aviation Authority (CAA). If an ATOL holder ceases trading, customers with eligible protected bookings may receive a refund or arrangements to return home from abroad, in accordance with the scheme's rules.
Eligible flight-inclusive packages and certain qualifying flight-only bookings may be ATOL protected. Protection depends on the nature of the booking, the contract and the services listed on the ATOL Certificate.
When you first make a payment towards an ATOL-protected booking, you should immediately receive an ATOL Certificate identifying the ATOL holder, passengers and protected travel services. Please keep this certificate and your booking confirmation safely.
You can verify our ATOL details on the CAA official website by searching for ATOL number 12886 or ROBINGO TOURS LIMITED.
Important information:ATOL is not standard travel insurance and does not automatically cover every RobinGO product. UK day tours, private vehicle hire, attraction tickets, transfers and other land-only arrangements without flights are generally not ATOL protected. Applicable consumer rights and protections depend on the specific product and contract.
We take responsibility and risk management seriously when arranging and delivering travel services. In addition to ATOL financial protection for eligible bookings, RobinGO Tours maintains commercial liability insurance for relevant activities.
Insurance and ATOL serve different purposes and have different terms, exclusions and scopes of protection. Coverage and limits are subject to the current policy wording and applicable terms.
We want every Chinese-speaking traveller—whether living in the UK, planning a visit or exploring Europe—to have access to clear, reliable travel information and local advice when they need it.
From comparing itineraries and confirming transport and accommodation to coordinating suppliers and managing changes during a trip, our aim is to turn local expertise into practical, understandable travel plans.
RobinGO Tours is run by a small UK-based service team working with guides, transport providers, hotels, attractions and other suppliers. We combine language skills, local knowledge and travel coordination experience to support Chinese-speaking travellers of different ages and needs.
Whether you are looking for a UK day tour, a private family vehicle, a tailor-made itinerary or flight-inclusive travel arrangements, contact us to discuss your plans.
Contact a RobinGO Travel ConsultantCompany registration, trade mark registration, trade association membership and ATOL licensing are different types of credentials. You can independently verify these details through the documents below and the relevant official organisations.
Not for hiring or banking
Not for hiring or banking
Not for hiring or banking
Not for hiring or banking
Not for hiring or banking
