Booking Terms

Download and read the tour registration instructions and liability details

｜Basic Terms

1.1 These Terms and Conditions of Liability, together with the amendment or cancellation clauses on the Company's website and in written communications, shall form the basis of the contract between you and Robingo tours Limited (hereinafter referred to as the "Company"). In this document, "I", "We", "The Company", "Our Company" means Robingo tours Limited (a company registered in England, number 111248) operates or acts as an agent for other tour companies in the United Kingdom and elsewhere in Europe (collectively referred to as “tours”, “tours”, “trips”, “products” etc.)

The provisions of the Terms and Conditions for Tour Registration and Liability, along with statements on the company's website and in written communications, shall form the foundation of the contractual agreement regarding travel between you and Robingo tours Limited (hereinafter referred to as the "Company"). In this document, "I," "we," "the Company" and "Our Company" denote Robingo tours Limited (a company registered in England under registration number: 111248), which operates or acts as an agent for other travel companies in the United Kingdom and other European regions (hereinafter collectively referred to as "travel," "tour," "journey," "product," etc.).

1.2 In these Terms and Conditions, "you" and "your" refer to all guests in the Booking. By making a booking, the "primary traveler/guest" named in the booking will be deemed to have accepted these conditions on behalf of all travellers/guests named in the booking. For the avoidance of doubt, in these Terms and Conditions, "written" includes but is not limited to email, online service chat, SMS etc.

Under these provisions, "you" and "your" refer to all guests included in the booking. By making the booking, the designated "primary traveler/guest" specified in the reservation shall be deemed to represent that all guests specified in the booking have accepted these terms. For the avoidance of doubt, in these terms and conditions, "written" includes but is not limited to email, online service chat records, text messages, etc.

1.3 We endeavour to ensure that the information and prices in our brochure and website are accurate, but changes and errors sometimes occur. In such circumstances, we reserve the right to correct prices and other details. You should check current prices and all other details relating to the arrangements you wish to book before making a booking request. All tours are sold subject to availability. Nothing in these Terms shall contravene or conflict with the Package Travel and Linked Travel Arrangements Regulations 2018 (the “2018 Regulations”) or the Consumer Rights Act 2015 (the “2015 Act”) which apply to your booking and your statutory rights under any such legislation shall not be affected.

We endeavor to ensure the accuracy and correctness of information and prices presented in our brochures, website, and all written communications, including emails and other methods. However, occasional changes and errors may arise. In such instances, we retain the right to rectify prices and other particulars. Prior to submitting a booking request, it is advisable to verify the current prices and all relevant details pertaining to the arrangements you intend to book. Availability may vary for all tours. These terms are in compliance with the Package Travel and Linked Travel Arrangements Regulations 2018 (referred to as the "2018 Regulations") governing your booking and the Consumer Rights Act 2015 (referred to as the "2015 Act"). Your statutory rights under these laws remain unaffected.

1.4 All payments made represent that you have read and agreed to our Terms and Conditions. Please read these Terms and Conditions carefully and if you have any questions, please contact us in writing atinfo@robingo.co.uk .

All payments made shall constitute acceptance of the Company's terms and conditions for tour registration and its cancellation and amendment policies. Please review these terms and conditions carefully, and should you have any inquiries, kindly contact us in writing at info@robingo.co.uk .

｜Group Tour Booking

2.1 You can make a reservation through our website, by phone, email or in person at our office (by appointment in advance). Your reservation is not confirmed until we send you your reservation confirmation letter and final tour notice.

You can make a reservation through our website, phone, email, or by visiting our office in person (by appointment only). Your reservation will not be confirmed until we send you the booking confirmation and final departure notice.

2.2 Full payment is required at the time of booking (unless otherwise agreed). We will only issue a booking confirmation once we have received payment in full from you.

Full payment is required at the time of booking unless otherwise agreed upon. We will only send the booking confirmation after we have received your full payment.

2.3 The itinerary, fee details, cancellation terms, number of passengers and other product-related contents of each group travel product are different. Please carefully check the respective product pages or written documents and read them in detail before booking.

The itinerary arrangements, pricing details, booking cancellation terms, and participant numbers may vary for each group product. Please meticulously review the corresponding product pages or written documentation before proceeding with your reservation.

2.4 We will not be held financially or legally responsible if any tour you are interested in is fully booked or unavailable for any other reason before you have paid in full.

We will not assume any financial or legal responsibility if any tour you are interested in is fully booked or unavailable for any reason before you make full payment.

｜Tailor-made Tour Booking

3.1 We provide itineraries tailored to your needs, including transportation, accommodation, meals, car/bus rentals, attraction tickets, tour guides and/or other value-added services (collectively, "Customized Products").

We offer tailor-made itineraries according to your requirements, including transportation, accommodation, dining, car/bus rentals, attraction tickets, tour guides, and/or other value-added services (collectively referred to as "customized products").

3.2 The quotation for customized products is based on the specified number of people, date, itinerary and service standards. If the number of people or date changes, the quotation will be adjusted accordingly.

The pricing of customized products is based on specified factors such as the number of participants, dates, itinerary, and service standards. If there are changes in the number of participants or dates, the pricing will be adjusted accordingly.

3.3 The modification and cancellation terms vary by product and you should refer to the written quotation you received and its corresponding booking terms.

The modification and cancellation terms vary depending on the product and should be referenced in the written quotation and corresponding booking terms you receive.

3.4 All customized products must be paid in full on the specified date before departure. If the specified fees are not paid on the specified date, resulting in the inability to travel or other losses, we will not bear any financial or legal responsibility.

All customized products must be fully paid for by the specified date before departure. If the specified fees are not paid by the designated date, resulting in the inability to proceed with the trip or other losses, we will not be liable for any economic or legal responsibility.

3.5 In view of the operating practices of the tourism industry for customized group tours, if we do not receive the contact information of all participants, the person whose contact information the Company has obtained will be deemed to be the main tourist. The definitions of the obligations and responsibilities between the Company and the main tourist are as follows:

Considering the customized practices in the group tour industry, if we have not received contact information for all members of the touring group, individuals for whom we have obtained contact details will be presumed to be the primary travelers. The obligations and responsibilities between our company and the primary traveller are defined as follows:

The company will provide written communication documents such as itinerary, quotation, booking terms, etc. according to the needs of the main tourist representative and the entire team to ensure timely communication and effectiveness of communication.
Our company will provide written communication documents such as itineraries, price quotes, and booking terms based on the requirements represented by the primary travelers, ensuring timely dissemination of information and effective communication.
The Lead Traveler is responsible for forwarding all written communications received from the Company to all tour participants in a timely and complete manner to ensure information sharing and consistency among group members.
The primary travelers are responsible for promptly and completely forwarding all written communication received from our company to all members of the touring group, ensuring information sharing and consistency among team members.
Unless any participant raises an objection in advance, the Company assumes that the lead tourist can agree to the itinerary, quotation and booking terms submitted by the Company on behalf of the entire group to ensure the consistency and legality of the itinerary.
Unless any touring group member raises objections in advance, our company defaults to considering the primary traveller as having the authority to consent on behalf of the entire group to the itineraries, price quotes, and booking terms submitted by our company, ensuring consistency and legality in travel arrangements.
Unless any tour participant raises an objection in advance, the company assumes that the main tourist can make modification or cancellation requests on behalf of the entire group or part of the tour participants to ensure timely processing of changes in itinerary, date or number of people and the unity of team opinions.
Unless any touring group member raises objections in advance, our company defaults to considering the primary travelers as authorized to request consensus modifications or cancellations on behalf of the entire group or specific group members, ensuring timely handling of changes in itinerary, dates, or group size, and maintaining within the group.
Unless any tour participants raise any objection in advance, the lead tourist can sign the Passenger Feedback Form on behalf of all tour participants, which helps to simplify itinerary management and document signing process.
Unless any touring group member raises objections in advance, the primary travelers may sign the "Passenger Feedback Form" on behalf of all touring group members, simplifying the travel management and document signing process.
The Company does not assume any financial or legal responsibility for losses incurred by other tourists due to the main tourist's failure to convey information to other tourists in a timely and complete manner.
The company shall not be liable for any economic or legal responsibilities arising from losses incurred by other tourists due to the failure of the primary tourists to timely and completely communicate information to them.

Changes Proposed By Us

4.1 Although we make every effort to provide the itinerary and/or services as planned, we reserve the right to make changes to the route, transportation or accommodation. Where a change of accommodation is made, we will try to obtain accommodation of a similar standard. Most changes will be minor and we will notify you in advance. In the rare case where a substantial change is required, we will notify you as soon as possible so that you can make the next decision. In this case, you have the option to:

While we make every effort to provide travel itineraries and/or services as planned, we reserve the right to make changes to the itinerary, transportation, or accommodation. In the event of accommodation changes, we will seek to obtain accommodation of a similar standard whenever possible. Most changes are minor, and we will notify you in advance. In rare cases where substantial changes are necessary, we will notify you as soon as possible so that you can make an informed decision on the next steps. In such cases, you have the right to choose:

If we can provide an alternative product of the same or higher standard;
If we can provide a substitute product of the same or higher standard;
If we can offer an alternative trip of a lower standard, we will refund the price difference between the original trip and the alternative trip;
If we can provide a substitute travel of lower standard, along with a refund of the price difference between the original and substitute travel;
Cancel your reservation and get a full refund.
Cancel the booking and receive a full refund.
During the trip, you may encounter unpredictable weather, road conditions, strikes, etc. The arrival times we provide to you are all estimates. We will not bear any financial or legal responsibility for any changes in your subsequent itinerary caused by any changes in the arrival time.
During the course of the journey, unforeseeable weather, road conditions or strike may arise. The arrival times provided to you are all estimated times. We shall not be liable for any economic or legal responsibilities arising from changes in arrival times affecting your subsequent itinerary.

｜Your Requested Changes

5.1 If you wish to change any part of a confirmed booking you should notify us in writing as soon as possible. Although we will do our best to assist you, we cannot guarantee that we will be able to accommodate your request.

Should you seek to amend any aspect of a confirmed booking, it is imperative to promptly notify us in writing. While we strive to accommodate your requests to the fullest extent possible, we cannot guarantee fulfillment.

5.2 If we can accommodate your change request, any change may require payment of an administration fee and the price difference resulting from the change, which varies depending on the cost of each product. Please refer to the booking instructions on each product booking page or written document for details.

Any changes meeting your request may be subject to administrative fees and additional charges, contingent upon the individual pricing structure of each product. For precise details, kindly consult the booking terms outlined on each product's reservation page.

5.3 If it is a customized tour product, please refer to the modification terms of the customized tour. Any changes to the date, number of people, itinerary, and service standards will require a new quotation.

For tailor-made tour products, please refer to the specific modification terms. Any alterations pertaining to dates, participant numbers, itinerary, or service standards will necessitate a revised quotation.

5.4 If you do not find any change terms on the website or in written documents, it means that the product cannot be changed.

If you cannot find any modification terms on the website or in written documents, it indicates that the product is non-modifiable.

｜Cancellation By Us

6.1 We will only cancel a tour in exceptional circumstances which are beyond our control or which may jeopardize your safety. If we cancel your tour we will notify you as soon as possible and refund any monies you have paid in full.

We shall only cancel a tour in circumstances beyond our control or where it may pose a risk to your safety. In the event of such cancellation, we will promptly notify you and provide a full refund of all amounts paid by you.

6.2 We have the right to unilaterally cancel the provision of services without refund in the following circumstances:

We reserve the right to unilaterally cancel the provision of services without refund in the following instances:

because you have not paid the amount due at the specified time and have not paid after being notified;
Failure by you to remit payment of the required fees within the specified timeframe, and continued non-payment after receiving notice;
Because your number of passengers, itinerary, date, etc. have changed, and you are unwilling to pay the corresponding price difference;
Changes in the number of participants, itinerary, dates, etc., with your refusal to pay the resulting price difference;
Because you violated the terms of the contract, engaged in fraudulent behavior, insulted staff, or committed other illegal or unethical acts;
Breach of contract terms, engagement in fraudulent activities, or involvement in illegal or immoral conduct such as insulting staff members.

｜Cancellation Request by You

7.1 If you wish to cancel a booking after we have sent you a booking confirmation, you must notify us in writing as soon as possible by email to info@robingo.co.uk .

If you wish to cancel your reservation after we have issued the booking confirmation, you must notify us in writing as soon as possible, sending an email to: info@robingo.co.uk .

7.2 The effective date of cancellation shall be calculated from business hours on the business day on which we receive written notice. If the cancellation notice is sent outside business hours, the effective date shall be calculated from the next business day. Our business hours are Monday to Friday, 9am to 5pm (except UK public holidays). All times are calculated in UK local time.

The effective date of cancellation shall commence from the working day and working hours upon receipt of the written notice. If the cancellation notice is sent outside of working hours, the effective date shall commence from the next working day. Our working hours are Monday to Friday, from 9:00 AM to 5:00 PM (expect UK Bank Holiday). All times are in local UK time.

7.3 Cancellation of a booking may incur fees. Please refer to the cancellation terms on the product page and the written quotation and cancellation terms provided by our company for specific fee details.

Cancellation of the reservation may incur corresponding charges. Please refer to the cancellation terms on the product page and the written quotation and cancellation terms provided by our company for specific details of charges.

7.4 If you are unable to travel due to personal or external factors such as visa issues, customs refusal of entry, flight delays or cancellations, personal reasons, extreme weather, war, large-scale strikes, etc., you must still comply with the cancellation terms of the corresponding booking product and bear the corresponding cancellation fees.

Despite visa issues, denial of entry by customs, flight delays or cancellations, personal reasons, extreme weather conditions, war, mass strikes, or other personal or external factors preventing your travel, you are still required to comply with the cancellation terms of the corresponding booking product and bear the associated cancellation fees.

｜Missed Travel

It is your responsibility to ensure that you have all necessary passports, visas and other travel documents and are at the correct departure point at the correct time and comply with boarding rules (e.g. baggage rules etc.). We are not responsible for any failure to meet these requirements and will not be liable for any costs incurred as a result of such failures. No changes or refunds will be made for any missed trips or unused services.

You are responsible for ensuring that you possess all necessary passports, visas, and other travel documents, and that you arrive at the correct departure location at the correct time, and comply with boarding regulations (such as baggage rules), etc. We do not accept any responsibility for any issues arising from the above, nor do we bear any costs resulting from the above. No changes or refunds will be made for any missed travel or unused services.

｜Refusal Of Travel

9.1 The Company reserves the right to refuse to perform any act or manner that may cause a criminal offence or disrupt the travel of other passengers or staff.

The Company reserves the right to refuse to carry out any actions or behaviors that may lead to criminal activity or disrupt the travel of other passengers or staff members.

9.2 The Company also reserves the right to refuse travel to passengers who suffer from infectious diseases or serious or even life-threatening diseases that may cause physical discomfort to themselves and other passengers. Please ensure that you are in good health before departure.

The Company also reserves the right to refuse travel to passengers suffering from infectious diseases or serious illnesses that may cause departure discomfort to themselves or other passengers. Please ensure good health before departure.

9.3 In both cases above, we do not assume any responsibility and no refund will be made if the guest and his/her companions are denied travel or use of the services.

In the above two cases, if the passenger and their accompanying party are refused travel or service, we shall not bear any responsibility and shall not provide any refunds.

｜Personal Property Management

During the trip, please keep your personal documents, cash, bank cards, valuables, electronic devices and other personal belongings in safekeeping. Do not leave your personal documents and valuables in the transportation you use, hotel or in the care of the driver, tour guide or group members. The company does not assume any financial or legal responsibility for any loss of items caused by the above circumstances.

During the course of travel, it is imperative that you diligently safeguard your personal documents, cash, bank cards, valuables, electronic devices, and other personal effects. Do not leave your personal documents and valuables unattended in any transportation vehicles, hotels, or entrusted to drivers, guides, or fellow travelers. The Company shall not assume any liability for any loss of items resulting from the aforementioned circumstances, and hereby disclaims any and all economic and legal responsibility.

｜Vendor Management

11.1 Some of the services in the travel products we offer are provided and performed by independent third-party suppliers who provide such products and services in accordance with their own terms and conditions.

Certain travel products we offer are provided and executed by independent third-party suppliers, who furnish such products and services pursuant to their own terms and conditions.

11.2 The Company accepts no liability, whether direct or indirect, for any act or omission (whether negligent or not) of any supplier or person associated with the Travel, unless such person is employed by the Company or directly managed by the Company. Although we manage descriptions and other information provided by third party suppliers through contracts and certifications, we cannot guarantee the accuracy, completeness and correctness of all information and each such supplier is responsible for the accuracy, completeness and correctness of the information it provides. However, this does not affect your statutory rights under the Travel and Connected Travel Arrangements Regulations 2018 (if applicable to your booking).

With respect to any actions or omissions (whether negligent or otherwise) of any suppliers or individuals associated with travel, the Company disclaims any direct or indirect liability unless such persons are employed by or directly managed by the Company. While we manage the descriptions and other information provided by third-party suppliers through contracts and certifications, we cannot guarantee the accuracy, completeness, and correctness of all information, and each such supplier is responsible for the accuracy, completeness, and correctness of the information they provide. Nonetheless, this does not affect your statutory rights. under the 2018 Regulations (if applicable to your booking).

11.3 If it is determined that we are liable to pay you compensation, the amount of compensation payable to you will not exceed the amount paid to us at the time of booking. This limitation does not apply to any claims relating to death, personal injury, fraud or negligence (or any other type of claim that cannot be excluded or limited by law). You must notify us in writing of any potential claim you may have under this clause within 24 hours of it arising.

In the event it is determined that we are liable to compensate you, the maximum amount of compensation payable to you shall not exceed the amount paid to the Company at the time of booking. This limitation does not apply to any claims pertaining to death, personal injury, fraud, or negligence (or any other type of claim that cannot be excluded or limited by law). You must provide written notice of any potential claims within 24 hours of their occurrence, in accordance with these terms.

11.4 The Company is not responsible for unforeseeable or consequential losses. We will not be responsible for, and will not be liable to pay for, any losses, expenses, damages or claims arising from:

The Company shall not be liable for unforeseeable or indirect losses. We shall not be liable for any losses, costs, damages, or claims resulting from:

any act or omission on your part;
Your acts or omissions;

any act or omission of a third party that is unrelated to the products and/or services ordered and that is unforeseeable or unavoidable;
Acts or omissions of third parties unrelated to the products and/or services booked, and unforeseeable or unavoidable actions or omissions of such third parties;

unusual or unforeseeable circumstances beyond our (or our suppliers’) control, the consequences of which could not have been avoided even if all appropriate measures had been taken;
Exceptional circumstances or unforeseeable events beyond our (or our suppliers') control, even if all appropriate measures have been taken to avoid their consequences;

An event which we (or our suppliers) could not foresee or prevent, even without taking all appropriate measures.
Events that we (or our suppliers) could not reasonably foresee or prevent, even if all appropriate measures have not been taken.

11.5 The Company is not responsible for expenses incurred on any travel and itinerary arrangements not purchased from the Company.

The Company shall not be responsible for any expenses incurred for travel and itinerary arrangements not purchased from the Company.

｜ Special Request

If you have any special requests, please let us know at the time of booking. We will try our best to accommodate your reasonable special requests, but we cannot guarantee that we will be able to meet your request and we will not be in default if we fail to meet any special request. Where appropriate, we will pass on special requests to your hotel or service provider, but we are not responsible for whether they can meet your special needs. Please note that some hotels or service providers may charge additional fees for your specific requests, which will be paid on the spot.

If you have any special requests, please notify us at the time of booking. We will make every effort to accommodate your reasonable special requests, but we cannot guarantee that all requests will be fulfilled, and the failure to fulfill any special requests shall not constitute a breach of contract on our part. Where appropriate, we will communicate your special requests to your hotel or service provider. However, we shall not be held liable for their ability to accommodate your special needs. Please be aware that certain hotels or providers may levy additional charges for specific requests, which should be paid on-site.

｜Complaints

13.1 We welcome your feedback on the travel products and/or services provided by us and other suppliers. If you have any complaints during the trip, please raise them to the customer service, driver, tour guide or staff on the spot. We will try our best to coordinate and resolve the issue to your satisfaction.

We welcome proactive feedback concerning the travel products and/or services provided by us and other suppliers. Should you have any complaints during your journey, please promptly address them with our customer service, driver, guide, or staff members. We will strive to coordinate and resolve the issue to your satisfaction.

13.2 If your complaint is not resolved on the spot and you wish to take your complaint further, please contact us in writing and provide all relevant information and evidence required to support your complaint. We ask that you raise any complaint with us within 24 hours of your visit, as failure to do so may affect our ability to investigate your complaint. Complaints can be made to:info@robingo.co.uk .

If your complaint remains unresolved on-site and you seek further recourse, please communicate with us in writing, furnishing all pertinent information and evidence required for the complaint. We may request that you submit any complaints to us within 24 hours following the conclusion of the tour, as failure to adhere to this timeline may impede our ability to investigate the complaint effectively. Complaints may be directed to info@robingo.co.uk .

｜Data Protection

We take your privacy seriously and are committed to processing your personal information in accordance with applicable data protection laws. In order to complete your reservation and ensure your travel goes smoothly, we need to use the personal information you provide to us, including but not limited to your name, address, contact details, any special requests, etc. With your consent, we may also use the information you provide to keep in touch with you and advise you about the company's products and services (including special offers) from time to time. We may also pass personal information to third parties (such as accommodation providers or other suppliers related to your reservation) where necessary and appropriate.

We adhere strictly to applicable data protection laws and handle your personal information with utmost care. In order to process your booking and ensure smooth travel arrangements, we require the use of personal information provided by you, including but not limited to your name, address, contact details, any special requests, and others. With your consent, we may also use the provided information to keep in touch with you and occasionally provide suggestions regarding company products and services (including special offers). Where necessary and appropriate measures are in place, we may also transmit personal information to third parties (such as accommodation providers or other suppliers related to your booking).

｜Personal Insurance

We strongly recommend that you purchase appropriate travel, medical and cancellation personal insurance prior to your departure date.

We strongly recommend that you purchase appropriate personal insurance covering travel, medical, and cancellation expenses before the departure date.

｜Promotion Activities

16.1 From time to time we (or our agents) may offer promotions to promote travel products which may offer discounts on the price of your booking. Promotional codes are valid only on the specified dates (and for the specified travel/departure) and only apply to bookings made directly through our website and/or by telephone. Promotions are not redeemable for cash and may be terminated at any time at our discretion. Promotions cannot be combined with any other offer unless otherwise stated.

We (or our agents) may occasionally launch promotional activities to promote travel products, which may offer discounts on your booking price. Promotion codes are valid only on specified dates (and specified travel/departure locations), and are applicable only to bookings made directly through our website and/or phone. Promotion activities are non-exchangeable for cash, and the company reserves the right to terminate promotional activities at its discretion. Promotion activities may not be used in conjunction with any other offers unless specifically stated otherwise.

16.2 If you do not purchase our products during the promotion period and the price of the product you purchase is higher than the promotion price of the same product, we will not refund the promotion price difference and you cannot use this as a reason to cancel or change the product free of charge. All cancellations and changes to products are still subject to the terms and conditions at the time of booking.

If you did not purchase our company's products during the promotional period, and the price of the product you purchased is higher than the promotional price for the same product, we will not refund the promotional price difference, and you cannot request free cancellation or modification of the product for this reason. All cancellations and modifications to products must still be executed according to the terms at the time of booking.

｜Force Majeure

Unless expressly stated otherwise in the Terms and Conditions, we (and the relevant Suppliers) will not be liable to you if we are unable to perform our contractual obligations to you due to any event beyond our control (and events beyond the Suppliers’ control). Such events may include (but are not limited to) war or threat of war; terrorist activity or threat of terrorist activity; civil unrest or riots; any action taken by a government or public authority; industrial disputes; building collapse, fire, explosion or accident; traffic or road conditions or closures; technical or mechanical failure; adverse weather conditions; natural disasters and all similar events or circumstances.

Unless otherwise explicitly specified in the terms and conditions, we (and relevant suppliers) shall not be held liable to you for any failure to fulfill our contractual obligations resulting from any event beyond our control (and beyond the control of suppliers). Such events may include (but are not limited to) war or threat of war; terrorism or threat of terrorism; civil unrest or riots; actions taken by government or public authorities; labor disputes; collapse of buildings, fire, explosion, or accidents; traffic or road conditions or closures; technical or mechanical failures; adverse weather conditions; natural disasters; and all similar events or circumstances.

｜Severability Clause

If any provision of these Terms and Conditions is found to be illegal or unenforceable, it shall not affect the validity and enforceability of the remaining Terms and Conditions.

If any provision of these terms and conditions is found to be illegal or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.

｜Arbitration Institution

To the extent permitted by law, these terms and conditions shall be governed by and construed in accordance with the laws of England. Any issues or claims arising out of or relating to them shall be dealt with exclusively by the courts of England (unless you have the option of choosing the laws and courts of Scotland, Wales, Northern Ireland or the Isles of Ireland).

Within the limits permitted by law, these terms and conditions shall be governed by English law and interpreted in accordance with English law. Any issues or claims arising from this shall be exclusively dealt with by the English courts (unless you can choose the law and courts of Scotland, Wales, Northern Ireland, or the Republic of Ireland if you reside in any of these places and wish to do so).