"Canada Winter Chinese Tour" 8-Day Trip to Vancouver, Victoria, Banff, Lake Louise, and the Rocky Mountains

Age and Health

• Minors under 18 must be accompanied by an adult to join the tour. Unaccompanied minors are not accepted.
• For pregnant participants, pregnancy must not exceed 24 weeks on the last day of the tour.
• The itinerary includes winter outdoor activities, icy roads, and a walk through Johnston Canyon, so participants need basic mobility.
• Travelers with mobility issues, requiring wheelchairs or other assistance, should contact us before booking to confirm if the vehicle and itinerary are suitable.
• Travelers with heart disease, high blood pressure, diabetes, who are pregnant, or feeling unwell, should decide whether to participate in the Banff Upper Hot Springs based on their personal health condition and doctor's advice.
• If a traveler is unable to participate in certain parts of the itinerary or activities due to personal health conditions, no refunds will be issued for the missed portions.

Children and Car Seats

• Children share existing beds in the guest room with adults; hotels typically do not provide extra beds.
• Children under 8 years old participating in the tour are required to use a car seat. The rental fee is US$10/person/day.
• If children are traveling with you, please state their age during booking to ensure accurate calculation of mandatory child fees and to arrange car seats in advance.
• If the child's age is not provided in advance, mandatory items may be charged at the adult rate.
• If a coach that does not require car seats is arranged on the day of departure, the corresponding rental fee may be refunded as per regulations.

Room Type Arrangement

• Common hotel room types in Canada are one King or Queen size bed, or two Double size beds.
• The tour price guarantees the corresponding number of rooms, but does not guarantee specific bed types, floors, views, adjacent rooms, or room locations.
• When three or four people occupy the same room, existing beds in the room are usually used, and extra beds are not guaranteed.
• During winter, hotel resources in the Banff area are limited. King or twin rooms will be arranged by the hotel based on availability on the day, and specific room types cannot be guaranteed.
• Hotel check-in time is usually after 15:00. Travelers arriving early can inquire with the hotel about luggage storage arrangements.
• For tours departing during specified Christmas and New Year periods, hotels in Banff may charge a holiday surcharge. The specific applicable dates and amounts will be announced at the time of booking.

Hotel Deposit and Facilities

• Some hotels may require each group of travelers to provide a credit or debit card usable in Canada as a security deposit upon check-in.
• If no additional expenses are incurred, the deposit is usually refunded to the original payment method within 7–14 business days after check-out. The actual time depends on the hotel and the issuing bank.
• Most hotels in Canada do not provide toothpaste, toothbrushes, or slippers. Please bring your own.
• Smoking is prohibited in hotel rooms and tour vehicles. A cleaning fee of CAD$300 or more per night may be charged for smoking in hotel rooms.

Tickets, Meals, and Optional Activities

• The basic tour price does not include mandatory tickets specified in the itinerary, all meals, driver and guide service fees, and other optional activities.
• Mandatory items and optional tickets in the itinerary must be purchased uniformly according to the group arrangement. Self-purchased tickets or using a City Pass are not accepted.
• Mandatory items for the Rocky Mountains include Banff National Park entrance fees and designated scenic gondolas.
• Mandatory items for Victoria include BC Ferries, and Butchart Gardens or Butterfly Gardens tickets.
• Optional activities include Banff Upper Hot Springs, Rocky Mountains dining package, front row seating, and Vancouver local day tours.
• It is recommended to add tickets and meal packages during booking; it may not be possible to add them temporarily within 7 days before departure or during the tour.
• Ticket, meal, and activity prices may be adjusted based on notifications from attractions or suppliers, and the latest prices announced at the time of booking or departure will apply.
• USD prices are inclusive of tax;Prices paid in CAD typically do not include 5% GST.

Gondolas and Winter Activities

• The itinerary will arrange either the Banff Sulphur Mountain Gondola or the Lake Louise Gondola based on their opening dates.
• During the closure of the Banff Sulphur Mountain Gondola, the Lake Louise Gondola is usually taken instead.
• If both gondolas are closed simultaneously, the corresponding gondola fees will be refunded according to the applicable regulations at that time.
• Johnston Canyon winter activities are affected by weather, snow depth, ice conditions, trail safety, and attraction opening status.
• Ice cleats hiking is only arranged when on-site conditions are suitable. Guides may shorten, adjust, or cancel related activities for safety reasons.
• Banff Upper Hot Springs is an optional activity. Participants should bring their own swimwear and towels. Rental services, locker fees, and usage rules within the attraction are subject to on-site announcements.

Itinerary Adjustments

• The guide or driver may adjust the order of attractions, stopping times, meeting times, or vehicle arrangements based on weather, road conditions, traffic, national park opening status, and the actual situation of the group.
• If an attraction is closed due to bad weather, road closures, holidays, maintenance, government arrangements, or other force majeure factors, it may be changed to an exterior view, replaced with an alternative attraction, or canceled.
• During specified closure periods of Butchart Gardens, the itinerary will be changed to visit the Victoria Butterfly Gardens.
• Winter weather and road conditions in the Rocky Mountains can vary greatly. The final attractions, activities, and stopping times will be based on safety conditions and actual arrangements on the day.
• If an attraction cannot be visited due to force majeure, refundable ticket fees will be processed according to actual regulations; complimentary items and basic tour fees are not refundable.

Meeting and Departure

• Please strictly adhere to the meeting times announced by the guide to avoid affecting the entire group's itinerary.
• Please bring a valid photo ID and an electronic or printed copy of your itinerary confirmation when joining the tour.
• If you need to leave the group early, you must inform the guide in advance and sign an early departure agreement; unused portions will be considered forfeited, and no refunds will be issued.
• The travel agency may arrange vehicle changes, driver changes, or guide changes based on actual operational needs.
• The airport drop-off time and recommended flight time on Day 8 will vary depending on the free-and-easy or day tour options chosen by the traveler. Please confirm the arrangements for that day before purchasing airline tickets.

Vancouver Airport Transfer Service

• Free airport shuttle services from Vancouver International Airport are available at 10:00, 12:30, 15:00, 17:00, 19:00, 21:00, and 23:00.
• The free airport transfer operates as a scheduled shuttle service. Travelers may need to wait for other guests at the airport before proceeding to the hotel together.
• Only one free airport transfer service within the designated schedule is provided per room.
• If the free airport transfer schedule is not suitable, a 24-hour paid private car transfer can be booked in advance.
• If the free airport transfer is missed due to flight delays, weather, or other uncontrollable factors, travelers must make their own way to the hotel and bear the associated transportation costs.
• Please provide accurate name, contact information, flight details, and arrival location during booking. Any losses incurred due to incorrect or outdated information will be borne by the traveler.
• Hotel check-in time is usually after 15:00. Arriving early does not guarantee early check-in.

Vancouver Free & Easy and Local Activities

• During free & easy time, you can arrange your own itinerary or participate in optional local tours such as Vancouver city, Whistler, whale watching, or salmon viewing.
• Local activities have different operating seasons, departure days, and minimum group requirements. Availability needs to be confirmed separately.
• If participating in a local day tour on the last day, please book an outbound flight that aligns with the recommended time for your chosen activity.
• If not participating in a day tour on the last day, you can take the hotel or arranged airport shuttle bus to Vancouver International Airport within the specified time. Actual arrangements will be subject to the tour notification.

Transportation Surcharge

• Starting May 18, 2026, itineraries within Canada involving bus services will incur a transportation surcharge of CAD$5/person/day, to be collected uniformly by the guide during the tour.
• No transportation surcharge is applied for standalone airport pick-up or drop-off if there are no other bus itineraries on that day.
• This fee is not applicable on free & easy days or other itinerary days where group bus service is not used.
• The actual number of days charged will be based on the number of days bus service is used in the final itinerary.

Cancellation and Change Policy

• For cancellations or changes requested 31 days or more before departure, no cancellation fee will be charged for the basic tour price; additional bookings for hotels, transportation, tickets, or other services will be processed according to the respective supplier's regulations.
• For cancellations or changes requested 15–30 days before departure, 50% of the basic tour price will be charged.
• For cancellations or changes requested within 14 days before departure, the paid basic tour price is non-refundable.
• Reducing the number of participants, changing the departure date, changing the itinerary package, or canceling the entire order are all considered order changes and will be processed according to the above standards.
• If the price of hotels, vehicles, tickets, or other resources changes due to an order modification, the difference must be borne by the traveler.
• If a traveler is unable to participate due to personal reasons or withdraws during the itinerary, unused accommodation, transportation, tickets, or other services are non-refundable.
• Any cancellations or changes must be confirmed with us in writing; submitting a request does not mean the change has been completed.

Other Regulations

• Smoking is prohibited in vehicles and hotels. Fines, cleaning fees, or other losses incurred due to smoking will be borne by the traveler.
• No pets or animals are allowed on any tours.
• If complimentary items cannot be arranged due to weather, traffic, or other force majeure factors, or if the traveler is unable to participate due to personal reasons, no refunds will be issued for these items.
• It is recommended to purchase personal travel insurance before departure, including coverage for medical, trip cancellation, luggage loss, and winter outdoor activities.
• All tour dates, hotels, vehicles, tickets, and activities are manually confirmed. Please do not purchase non-refundable airline tickets or book other non-cancellable services until official confirmation is received.

1. What is the booking process?

This product requires manual confirmation. After completing payment and submitting your information, we will verify the tour date, hotel, and related services, and send a booking confirmation email. Please do not purchase non-refundable air tickets or book other non-cancellable services before receiving the official confirmation.

2. Is there a minimum number of participants required for the tour?

This tour requires a minimum of two participants to guarantee departure. Final availability and hotel arrangements still require manual confirmation.

3. What are the differences between itineraries A, B, and C?

The main sightseeing content of the three itineraries is essentially the same. The difference lies in the order of arrangements for the Canadian Rockies, Victoria, and Vancouver free time, and the departure days:

• Itinerary A: Vancouver → Canadian Rockies → Victoria → Vancouver free time (Monday, Wednesday, Friday)
• Itinerary B: Vancouver free time → Canadian Rockies → Victoria → Vancouver (Tuesday, Thursday, Sunday)
• Itinerary C: Vancouver free time → Victoria → Canadian Rockies → Vancouver (Monday, Saturday)

Itinerary C also has designated additional departure dates. Actual available tour dates are subject to the product page.

4. What information do I need to provide when booking?

Please provide the traveler's name, gender, date of birth, nationality, email address, mobile phone number, and accurate flight information. While ID numbers are not required at the time of booking, please bring a valid photo ID on the day of the tour.

5. How is the tour fee calculated for solo travelers?

If you wish to stay in a single room, please select "single occupancy." This product currently does not offer a room-sharing service for same-sex travelers.

6. What does the tour fee include?

The tour fee includes hotel accommodation, group transportation, and bilingual (English and Chinese) staff as listed in the 8-day, 7-night itinerary. Meals, mandatory fees, optional activities, driver and guide service fees, transportation surcharges, 5% GST, and personal expenses are not included, unless otherwise specified on the product page.

7. Is airport pick-up available at Vancouver International Airport?

Complimentary scheduled airport pick-up is provided on Day 1 at Vancouver International Airport, with services at: 10:00 / 12:30 / 15:00 / 17:00 / 19:00 / 21:00 / 23:00.

The complimentary pick-up is in the form of a scheduled shuttle. Travelers may need to wait for other guests before being collectively transported to the hotel. Only one complimentary pick-up service within the designated schedule is provided per room.

8. Where at Vancouver Airport do I meet the pick-up staff?

Travelers arriving on domestic Canadian flights should meet at baggage claim carousel 3; travelers arriving on international flights should meet at the traveler information center in the arrivals hall. Please provide accurate flight information in advance, and refer to the meeting instructions provided in your tour confirmation.

9. What if the complimentary pick-up time is not suitable?

You can book a 24-hour paid private car pick-up service:

• 07:00–23:00: First two people USD$80 or CAD$100, each additional person USD$20 or CAD$25.
• 23:01–06:59 (next day): First two people USD$95 or CAD$120, each additional person USD$20 or CAD$25.

Each order can accommodate a maximum of 4 people. Canadian dollar prices are subject to an additional 5% GST. Prices are subject to change and will be based on the latest information at the time of booking.

10. Can I join the Vancouver City Highlights Tour if I arrive early?

Travelers who collect their luggage and meet the pick-up staff before 12:15 PM on Day 1 can pre-book the Vancouver City Highlights Tour for an estimated cost of US$1 per person, plus the driver and guide service fees for that day. The itinerary typically includes Gastown, the Olympic Cauldron Plaza, and Canada Place, and passes through Chinatown.

If not pre-booked, participation may be allowed on-site if there is availability, with different fees charged. Actual arrangements will be confirmed on the day of the tour.

11. What flight time should I book for Day 8?

The recommended flight time depends on the activity chosen for the last day:

• Vancouver City Day Tour: After 19:30 for domestic flights, after 20:30 for international flights.
• Whistler or Salmon Viewing Day Tour: After 20:00 for domestic flights, after 21:00 for international flights.
• Victoria Day Tour: After 21:30 for domestic flights, after 22:30 for international flights.
• Whale Watching Half-Day Tour: Recommended flight times vary based on the chosen departure time.
• No Day Tour: Airport shuttle bus can be arranged between 07:00–22:00.

Please confirm your itinerary package, last day activity, and airport drop-off arrangements before purchasing your flight tickets.

12. What items are included in the mandatory fees?

Each traveler must additionally pay mandatory fees for the Canadian Rockies and Victoria:

• Canadian Rockies Mandatory Fee: Adults USD$70 or CAD$83; Children 6–15 years old USD$40 or CAD$48.
• Victoria Mandatory Fee: Adults USD$60 or CAD$75; Children under 12 years old USD$49 or CAD$60.

The Canadian Rockies mandatory fee includes Banff National Park entrance tickets and designated scenic gondola rides; the Victoria mandatory fee includes BC Ferries, and admission to Butchart Gardens or the Butterfly Gardens. Canadian dollar prices are subject to an additional 5% GST.

13. Are there any other additional costs?

In addition to the basic tour fee and mandatory fees, the following costs may also apply:

• Driver and guide service fees.
• CAD$5/person/day transportation surcharge for vehicle use.
• Full meal plan or Canadian Rockies meal package.
• Banff Upper Hot Springs and other optional activities.
• Surcharge for Banff hotels during Christmas and New Year.
• 5% GST applicable when paying in Canadian dollars.
• Personal expenses and travel insurance.

All prices are subject to change; please refer to the latest information at the time of booking.

14. How are driver and guide service fees calculated?

Reference rates are as follows:

• Pick-up service only on arrival day: USD$7 or CAD$10/person.
• Pick-up and Vancouver City Highlights Tour: USD$15 or CAD$20/person.
• Remaining group itinerary: USD$15 or CAD$20/person/day.

Children and infants occupying a seat are typically charged at adult rates. Canadian dollar prices may be subject to additional applicable taxes, as confirmed in the final booking details.

15. Does the itinerary include meals?

The basic tour fee does not include full meals. Travelers can opt for the Canadian Rockies 4-day meal package, which includes 7 meals (2 breakfasts, 3 lunches, and 2 dinners):

• Adults: USD$158 or CAD$198.
• Children 2–11 years old: USD$138 or CAD$178.

Canadian dollar prices are subject to an additional 5% GST. It is recommended to purchase this at the time of booking; it may not be possible to add it less than 7 days before departure or during the tour.

16. How are hotels and room types arranged?

The itinerary includes 7 nights of hotel accommodation, expected to be arranged near Vancouver Airport, Salmon Arm, and the Banff area. Specific hotels will be confirmed in the final booking confirmation.

Common room types in Canadian hotels are one King or Queen Size bed, or two Double Size beds. The tour fee guarantees the corresponding number of rooms, but does not guarantee bed type, floor, view, adjoining rooms, or room location. Due to high demand for hotels in the Banff area, King or twin rooms will be arranged by the hotel based on availability on the day of arrival.

17. Do I need a credit card and deposit for hotel check-in?

Some hotels may require each group of travelers to provide a credit or debit card valid in Canada as a deposit when checking in. If there are no additional expenses, the deposit is usually refunded to the original payment method within 7–14 business days after check-out. Actual timing depends on the hotel and the issuing bank.

Hotel check-in time is usually after 15:00. Travelers arriving early can inquire at the front desk about luggage storage arrangements.

18. Can children, pregnant women, and travelers with reduced mobility participate?

Minors under 18 must be accompanied by an adult to join the tour. Pregnant women can participate, but the pregnancy must not exceed 24 weeks on the last day of the itinerary.

Children under 8 years old require a safety seat, with a rental fee of US$10 per person per day. Please provide the child's age at the time of booking. If a large bus is used on the day that does not require a safety seat, the relevant fee may be refunded as per regulations.

This itinerary includes ice and snow surfaces, canyon walks, and winter outdoor activities. Travelers with reduced mobility, requiring wheelchairs or other assistance, please contact us for confirmation before booking.

19. Will the itinerary be adjusted due to weather or attraction closures?

Yes. The guide or driver may adjust the order of attractions, duration of stops, or arrange alternative attractions based on weather, snow accumulation, road conditions, traffic, and national park opening status.

During the closure of the Banff Sulphur Mountain Gondola, it will usually be replaced by the Lake Louise Gondola; if both gondolas are closed simultaneously, corresponding fees will be refunded as per relevant regulations. During the closure of Butchart Gardens, the itinerary will be changed to a visit to the Victoria Butterfly Gardens. The Johnston Canyon Ice Walk may also be adjusted or canceled due to trail safety conditions.