Privacy Policy

We are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may share it with others and how we keep it secure. We may update this policy from time to time, so please check this page from time to time to ensure you are happy with any changes.

If you have any questions about this policy, please contact the company at: info@robingo.co.uk

Our privacy commitment

We will be transparent about the information we are collecting and what we do with it.
We will use the information you provide us for the purposes described in our Privacy Policy, including to provide you with the services you have requested and to enhance your experience .
We will use this information to help us understand you better so that we can provide you with relevant offers.
If you tell us you do not want to receive marketing messages, we will stop sending them. Of course, we will continue to send important information related to the products or services you purchased to keep you informed about your reservation and travel itinerary.
We will take steps to protect your information and keep it secure.
We will respect your data protection rights and aim to give you control over your information.

Any personal information processed by the Company in relation to this Privacy Policy is controlled by the Company and TOWOW TRAVEL LIMITED is deemed to be the "data controller" of your personal information under EU and UK data protection laws. Any service providers such as hotels or car rental companies will also individually become "data controllers". You can access the privacy policies of these providers directly from them. The personal information used and collected by the Company in connection with this Privacy Policy may be stored in data centers and servers in the UK and EU using Google Cloud, Shopify or other online e-commerce service companies.

Personal information we collect and use

Personal information refers to details that identify you or can be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our websites and mobile applications.

In the process of purchasing our products, we will collect the following personal information when you provide it to us (via phone, website, email or other contact methods) :

The name, payment details, address, email address, phone number and country of residence of the person booking the tour or product.
Other details, such as information about your health if you have a medical condition that may affect your travel, such as the provision of wheelchair assistance or oxygen, or accommodation where you may request services that are not "sensitive data" (such as meals) but May imply or suggest your religious, health or other information.
For example, temporary information regarding special occasions or other special requests.
Correspondence, including complaints, to assist with travel arrangements and deal with any complaints.

How we use your personal information

We use your personal information:

Complete your travel arrangements and provide the services you request.
Manage travel check-in and boarding processes.
Send you travel updates and newsletters.
Provide services tailored to your requirements and treat you in a more personalized manner.
Conduct analysis and market research.
To market and make you aware of our products and services. When we collect information directly from you, we will ask you if you would like to "opt in" to our marketing communications. If you decide that you no longer wish to see marketing communications from us, you can change your mind at any time and each marketing communication we send via email will have an unsubscribe option which will allow you to stop receiving further marketing emails. Please note that if you tell us that you do not wish to receive further marketing information, you will still receive necessary service information, for example, to confirm your booking or provide you with updates on your travel bookings.
To improve our website, products and services.
For management and administrative purposes.

Who we share your personal information with

We share your name (and in some cases your contact number) with third party suppliers (such as accommodation suppliers, ferry companies and tourist attractions) solely for the purpose of your trip. For a list of third party suppliers relevant to your booking please contact us by email: info@robingo.co.uk

This data sharing enables the Company to find suitable suppliers (e.g. accommodation providers, ferries, trains, car rentals, tourist attractions) and enables us to provide a high level of service and tours. Without this, we would not be able to meet your travel booking and service quality.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will share with credit and charge card companies, credit bureaus and anti-fraud screening service providers to process payments and, when necessary, conduct fraud screening.

We will not share your personal information with any other third parties.

Update our privacy statement

This privacy policy was last updated on April 28, 2022 . We may make changes to this privacy policy from time to time in accordance with data protection legislation. Please check this page from time to time to ensure you are happy with any changes.

Use of cookies on the website

Cookies are small files that are downloaded to your device when you visit a website. These cookies will be recognized by the original website or other websites that recognize the cookie on each subsequent visit.

None of our cookies contain any of your personally identifiable information.

The cookies we use enable us to remember your preferences, allow you to navigate between pages efficiently, and ensure that any advertising you see online is relevant to you and your interests. They also allow the website to recognize the device you are using and continually improve your website experience. Cookies play an important role. Without them, using the web would be a more frustrating experience.

If you would like more information about cookies, please email info@robingo.co.uk