"2026 Pre-sale" 2-Day Tour of London, Stonehenge, and Southampton Cruise Terminal (in front of the cruise ship)

£50.00
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Frequently Asked Questions

What kind of travel agency is RobinGO Tours?

RobinGO Tours is a UK-registered inbound and outbound travel agency specializing in serving the Chinese market, primarily operating tours to the UK and Europe. As an ATOL Protected licensed travel agency, we ensure the safety of your tour fees through this protection mechanism. We carefully select a team of high-quality Chinese-speaking tour guides and combine modern travel methods to provide independent travel and personalized customized solutions, striving to make your European trip more convenient, comfortable, and unique.

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What is your main business?

We provide high-quality travel services for Chinese people, covering the UK, Europe and more destinations, and act as an agent for air tickets on UK-China routes, popular global cruise itineraries and Schengen visa applications in the UK.

Where is the company located?

Ground Floor, St James's Tower, 7 Charlotte Street, Manchester, UK, M1 4DZ (Near Chinatown and Blue Whale Fresh Supermarket)

Visit Notice

  • You can come directly for consultation from Monday to Friday; no appointment is required.
  • We recommend making an appointment in advance for weekend visits so that we can arrange dedicated service for you.
How do I book my trip?

The booking process is very simple: select your preferred departure date and number of participants on the product page, click the "Book Now" button, and complete the online payment to successfully lock in your trip.

What payment methods are accepted?

We accept major international credit cards such as Visa and Mastercard (American Express is not currently supported). Transactions will be settled at the real-time exchange rate. For payments in RMB, please select the Globepay payment method and choose WeChat Pay. The system will convert the RMB to GBP using the real-time exchange rate for settlement.

How can I view the cancellation terms?

Each product has its own cancellation policy, which you can view in detail at the top right of the product page (above the "Buy Now" button). Please contact customer service as soon as possible to cancel.

How can I contact customer service?

Monday to Friday: 09:00 – 18:00
Weekends: 10:00 – 17:30 (UK time)

  • Online instant communication: Click the "Online Customer Service" icon in the lower right corner of the website to chat with us in real time.
  • Email: info@robingo.co.uk
  • Telephone contact: +44 (0)161 504 3688 or 3687
  • Social media and communication platforms: Click to add

We will assist you as soon as possible during office hours.