"Winter Exclusive" 7-day Aurora Ice Breaking Tour in Lapland, Norway, Finland, and Sweden (tour already organized on March 9)

1. Age and Health

• Minors under 18 must be accompanied by an adult.
• Seniors aged 70 and above must sign the Senior Health Declaration before the tour.
• Bookings from pregnant women are not accepted. Thank you for your understanding.

2. Child Policy

• 2 adults may bring 1 child aged 3-6 who does not require a separate bed.
• Children under 6 years old who do not occupy a bed and share a twin room with 2 parents will receive an 80% discount.
• If 1 adult brings 1 child, the child will be charged at the adult rate.
• Children of any age requiring a separate bed will be charged at the adult rate.

3. Room Type Arrangements

• Twin rooms are arranged by default.
• The Premium Tour series does not guarantee shared rooms. Single travelers must pay a single supplement. If a roommate becomes available 7 days before departure, the single supplement will be refunded.

4. Room Types and Facilities

• Single room: One single bed (approx. 80-100cm wide)
• Twin room: Two single beds (approx. 80-100cm wide)
• Double room: One double bed (approx. 140-160cm wide)
• Family room: One double bed + one sofa bed/folding bed. Please note: Standard hotel rooms in the UK rarely have three single beds.

5. Services and Tips

• Hotel ratings refer to globally renowned booking websites (e.g., Booking.com).
• Room amenities include: kettle, hairdryer, shower gel, Wi-Fi (mostly free).
• Please bring your own: toothpaste, toothbrush, slippers.
• Important rule: Smoking is strictly prohibited throughout the hotel. Violators will face substantial fines.

6. Important Notes

• Snow activities are not recommended for infants under 4 years old!
• Safety in icy and snowy conditions is paramount, please take it seriously! Apart from snowmobiling/king crab fishing/icebreaker floating where warm equipment is provided, for other snow activities (reindeer/husky sledding), please rent professional warm equipment yourself (overalls, mittens, boots, etc., estimated 5-10 euros per item per day). If you do not wear sufficiently warm, waterproof, and cold-resistant footwear and clothing, our guides reserve the right to refuse your participation in snow activities on site to ensure your personal safety, and no refunds will be issued!

1. What is the booking process?

After you pay for the tour online and complete your personal information, we will send you a booking confirmation email within 1-2 business days. Upon receiving the confirmation email, you can proceed to book your round-trip transportation to the departure city and hotel accommodation. 2-3 days before departure, we will send you the tour guide's contact information and tour notification via email.

2. Is there a minimum number of participants required for the tour to proceed?

There is no minimum number of participants required for this tour. All scheduled tour dates are guaranteed to depart, so please book with confidence.

3. What personal information is required for booking?

Please provide the following personal information: Name / Gender / Date of Birth / Nationality / Passport Number / Email / Mobile Phone Number

4. How is the tour fee calculated for solo travelers?

The Premium Tour series does not guarantee shared rooms. Solo travelers will be charged a single supplement. If a roommate becomes available 7 days before departure, the single supplement will be refunded.

5. Can the tour guide pick me up from my hotel?

Unfortunately, you will need to make your own way to the meeting point. To save everyone's time, we designate a central departure point with public transportation access.

6. What is the size of the tour group?

We usually use a tourist bus or a commercial minivan. If a 9-seater or smaller vehicle is used, a Chinese-speaking driver who also acts as a guide will be arranged.

7. If I am traveling alone, can I specify a roommate?

We will randomly assign a roommate of the same gender. We cannot accommodate requests for specific roommates or other special conditions.

8. Can minors join the tour alone?

Unfortunately, minors must be accompanied by at least one adult to join the tour. We cannot accept bookings for unaccompanied minors.

9. Can I join the tour midway or leave early?

If you need to join midway or leave early, you will still be required to pay the full tour fee (except for multi-city循环tours). Please confirm feasibility with customer service before booking.

10. How are lunch and dinner handled?

Lunch and dinner are at your own expense. Meals are usually arranged at attractions, along the route, or at hotels. You can ask your tour guide for recommendations and suggestions for dining locations.

11. Are there any restrictions on checked luggage?

Each traveler may bring one piece of luggage not exceeding 23kg and with dimensions not exceeding 158cm (sum of three sides), plus a small personal bag. For special requirements, please contact customer service.

12. Do hotel rooms provide kettles and hairdryers?

Most hotels provide hairdryers and kettles. If you absolutely need to use them daily, it is recommended to bring your own.

13. Do hotels provide disposable toiletries and slippers?

To protect the environment, hotels typically do not provide disposable toiletries and slippers. Please bring your own personal toiletries and slippers.

14. Can I smoke in the hotel room or on the tour bus?

Smoking is prohibited in public places by law, including hotel rooms and tour buses. Please comply with regulations and strictly refrain from smoking in hotel rooms or on tour buses. If discovered, you may face significant fines or prosecution.

15. Can I use my own electric stove to cook in the hotel room?

Please do not cook in hotel rooms. Heat and smoke may trigger smoke alarms and sprinkler systems, leading to an emergency evacuation of all occupants. This could result in unnecessary financial losses for you.

16. Can the travel agency purchase personal travel insurance for me?

We cannot purchase personal travel insurance on your behalf. However, we strongly recommend that you purchase suitable personal travel insurance in your country of residence before departure and provide accurate personal information to ensure a safe and worry-free trip.

17. Can credit cards be used during the trip?

Most merchants accept international credit cards. UnionPay, Alipay, WeChat, and other payment methods are not common in Europe. It is recommended to carry international credit cards and a small amount of British Pounds cash for tips, entrance fees, or personal use. For your safety, please do not carry large amounts of cash.

18. Does this tour have compulsory shopping?

In the UK and Europe, compulsory shopping tours are illegal. We offer a pure sightseeing tour with no compulsory shopping arrangements, allowing you to fully enjoy every moment of your trip.

19. Is this tour suitable for children and seniors?

This itinerary involves long journeys, low-temperature environments, and includes various snow and outdoor activities such as icebreakers, reindeer sledding, husky sledding, and snowmobiling. The overall temperature is low, and the pace of the itinerary is quite full. Generally, it is recommended for children who have a certain tolerance for cold and can adapt to the team's schedule. Infants under 4 years old are not recommended to participate in snow activities. If traveling with children, parents should assess their child's physical condition and adaptability in advance. Seniors who are healthy and have good mobility can generally participate. If you have cardiovascular diseases, respiratory diseases, mobility issues, or are not suitable for low-temperature environments, it is recommended to carefully evaluate before booking and consult a doctor in advance.

20. Can children participate in snow activities?

Some snow activities have requirements for children's height, age, or safety conditions. For example, ice floating on an icebreaker usually requires a specific height; in snowmobile activities, younger or shorter children usually cannot drive and can only ride in a sled according to on-site regulations. Whether they can participate depends on the local activity company's safety regulations on the day.

21. Do I need to prepare my own warm gear for snow activities?

Yes. Except for some activities like snowmobiling, King Crab safaris, and icebreaker floating where professional warm gear is provided, for other snow activities such as reindeer sledding and husky sledding, travelers usually need to prepare or rent their own warm gear. It is recommended to prepare waterproof and anti-slip snow boots, thick down jackets, thermal pants, hats, scarves, gloves, and hand warmers. If the on-site assessment determines that the clothing is insufficient to ensure safety, the guide has the right to refuse the guest from participating in snow activities, and related fees are usually non-refundable.

22. Is there a lot of free time?

This itinerary mainly focuses on polar experiences and inter-city travel, with a generally full schedule, so free time is relatively limited. If you do not participate in some optional activities, such as snowmobiling to chase the Northern Lights or the King Crab safari, free time will usually be arranged at the hotel or in a local town, subject to the guide's arrangements on the day.

23. If I don't participate in optional activities, will it affect the itinerary?

It will not affect the basic itinerary. Optional activities are voluntary. If you do not participate, the guide will arrange free time for you at the hotel or nearby area according to the actual route. However, as it gets dark early and the temperature is low in the Nordic winter, it is recommended to prepare meals, warm clothing, and heed the guide's reminders regarding meeting times and safe areas.

24. Is it guaranteed to see the Northern Lights?

The Northern Lights are a natural phenomenon, influenced by various factors such as weather, clouds, solar activity, and light pollution, so there is no guarantee of seeing them. This itinerary will pass through active aurora zones and arrange suitable viewing locations or optional aurora chasing activities, but the final viewing results depend on the natural conditions on the day.

25. Can I upgrade to a glass igloo?

You can upgrade to an Arctic Light Resort glass igloo or Arctic Sky Suite at an additional cost, depending on availability. As glass igloo rooms are very limited in winter, it is necessary to apply as early as possible, and usually, payment for the room is required before confirmation. If the room cannot be confirmed in the end, a refund will be arranged. Once a glass igloo is confirmed, the cancellation policy is stricter, so please carefully review it before booking.