5-Day Dreamy Aurora Experience in Yellowknife, Canada (Chinese-Speaking Group)

Age and Health

• Minors under 18 must be accompanied by an adult; unaccompanied minors are not accepted.
• For pregnant travelers, the pregnancy must not exceed 24 weeks on the final day of the itinerary.
• The itinerary includes extreme cold weather, late-night aurora activities, and walking on snow, ice, and uneven surfaces; travelers must possess basic mobility.
• Tour vehicles are not equipped with wheelchair lifts or securement devices. Travelers with limited mobility or those requiring wheelchair assistance should contact us for confirmation prior to booking.
• If a traveler is unable to participate in portions of the itinerary due to personal health or physical limitations, the fees for unused activities will not be refunded.

Children and Safety Seats

• The base tour fee for this product is the same for both adults and children.
• Children share existing bedding with adults in the room; extra beds are not guaranteed.
• If children are joining, please provide their ages at the time of booking to facilitate vehicle and activity arrangements.
• If a child requires a safety seat, please contact us before booking to confirm availability.
• Dog sledding, snowmobiling, off-road tours, and other optional activities may have age, height, or health restrictions, subject to the supplier's regulations.

Room Arrangements

• The itinerary includes 4 nights of hotel accommodation in Yellowknife; reference hotels include Nova Inn, Quality Inn, or equivalent.
• Double rooms primarily feature one large bed; specific bed types are subject to hotel availability.
• Triple or quad occupancy typically utilizes the two existing beds in the room; no extra beds will be provided.
• The tour fee guarantees the number of rooms, but not specific hotels, bed types, floors, views, or adjoining rooms.
• Subject to availability, room upgrades to the Explorer Hotel or equivalent may be possible for an additional fee; pricing and location require secondary confirmation.

Hotel Deposits and Facilities

• Some Canadian hotels require a valid credit or debit card upon check-in for security purposes.
• Hotels may place a pre-authorization hold or collect a deposit; refund timelines are subject to the policies of the hotel and the card-issuing bank.
• Toiletries, slippers, kettles, and other amenities provided by the hotel are subject to actual arrangements; it is recommended that travelers bring their own personal items.
• Smoking is prohibited in hotels and tour vehicles; travelers are responsible for any fines or cleaning fees incurred due to non-compliance.

Aurora Viewing

• Aurora viewing is arranged for nights 1 through 4, providing 4 total opportunities for observation.
• The aurora borealis is a natural phenomenon affected by solar activity, weather, cloud cover, and visibility; sightings cannot be guaranteed.
• Failure to see the aurora is not grounds for cancellation, refunds, or compensation.
• Autumn aurora activities typically depart around 22:00 and return at 02:00 the following day; winter activities typically depart around 21:00 and return at 02:00 the following day.
• Tour guides may adjust viewing locations, departure times, and return times based on weather and aurora forecasts.

Cold Weather Gear

• Between November and March, hooded cold-weather suits, gloves, and snow boots are available for rent at no extra charge.
• Gear sizes and availability are subject to on-site arrangements; please provide required sizes at the time of booking.
• Travelers must still prepare their own thermal underwear, thick socks, hats, scarves, and other personal cold-weather items.
• If you have special requirements due to personal sizing, wearing habits, or health conditions, it is recommended that you bring your own suitable equipment.

Taxes, Service Fees, and Optional Activities

• The Canadian federal Goods and Services Tax (GST) is a mandatory fee separate from the tour price, charged at 5% of the order total.
• The local tour guide service fee is CAD$45 per person for the 5-day/4-night duration, payable during the tour.
• Activities such as dog sledding, snowmobiling, off-road tours, Cameron Falls, Great Slave Lake cruises, and Bison Highway tours require separate payments.
• Optional activities may be subject to an additional 5% GST and have applicable dates, minimum group size requirements, and age restrictions.
• Selecting an add-on item represents a booking request only and does not imply confirmed space. Please contact us to confirm before making payment.
• Activity prices and content are subject to change; final confirmation or on-site announcements prevail.

Seasonal Activities

• August to the end of November typically features dynamic aurora chasing and glass igloo viewing; December to April typically features waiting for the aurora inside warm cabins.
• Autumn activities such as off-road tours and Cameron Falls are typically offered from August to October.
• Dog sledding and snowmobiling are typically offered from late November to April of the following year.
• Great Slave Lake cruises and Bison Highway tours have minimum group size requirements and are subject to weather and operational conditions.
• Opening dates for all activities are determined by snowfall, road conditions, lake conditions, and on-site safety assessments by suppliers.

Itinerary Adjustments

• Tour guides may adjust the order of the itinerary, duration of stays, or meeting times based on weather, road conditions, aurora forecasts, flight schedules, and site availability.
• If activities cannot proceed due to severe weather, road closures, or other force majeure, dates may be adjusted, substitute activities arranged, or the activity cancelled.
• If a pre-paid optional activity is cancelled by the supplier, refunds will be processed according to the supplier's policies.
• The travel agency may change vehicles, drivers, guides, hotels, or aurora viewing locations based on actual operational needs.
• If you book other activities independently, please ensure they do not conflict with city tours, airport transfers, or evening aurora programs.

Meeting and Departure

• Please arrive early at the meeting point notified by the tour guide and strictly adhere to the meeting time.
• Please carry a valid photo ID and an electronic or printed copy of your itinerary confirmation when joining the tour.
• If you need to leave the tour midway, you must notify the guide in advance; any missed portions will be considered a voluntary withdrawal and will not be refunded.
• In the event of a discrepancy between the times listed in the itinerary/confirmation and those provided by the guide on-site, the guide's notification prevails.

Yellowknife Airport Transfers

• Day 1 includes airport pickup from Yellowknife Airport (YZF) to the designated hotel.
• The meeting point for pickup is the polar bear statue near the airport baggage claim area. Staff will be wearing red jackets with a polar bear logo and holding a pickup sign.
• Day 5 includes drop-off service from the hotel to Yellowknife Airport; meeting times are subject to guide notification.
• Please provide accurate traveler names, contact information, and flight details at the time of booking.
• Please notify us as soon as possible in the event of flight delays, cancellations, or changes. Travelers are responsible for any additional transportation costs incurred due to failure to provide updated information in a timely manner.
• If you have onward travel arrangements on Day 5, we recommend leaving at least a 3-hour buffer.

Luggage Arrangements

• Each traveler is limited to one checked bag and one carry-on bag.
• Additional, oversized, or special luggage may incur extra fees.
• If you need to carry extra luggage, please contact us to confirm vehicle space before booking.

Other Regulations

• The tour fee does not include airfare to/from Yellowknife, breakfasts, lunches, dinners, personal expenses, or activities not specifically listed as included.
• On certain designated dates, one-way flights from Vancouver to Yellowknife or Yellowknife to Vancouver can be added; availability and pricing require secondary confirmation.
• Travelers are advised to purchase travel insurance that covers medical emergencies, trip cancellation, flight delays, luggage loss, and outdoor activities in extreme cold.
• This product requires manual confirmation. Please do not purchase non-refundable airfare or book other non-cancellable services until you have received formal confirmation.

1. What is the booking process?

This product requires manual confirmation. After payment is completed and details are submitted, we will verify the tour dates, hotels, airport transfers, and related activities, and send a booking confirmation email. Please do not purchase non-refundable flight tickets or book other non-cancellable services until you receive the official confirmation.

2. Are there minimum group sizes or fixed departure dates?

This product offers tour dates during the aurora season from August to April of the following year, but the supplier does not specify a fixed minimum group size or a maximum number of participants. All dates are subject to secondary confirmation; final availability and arrangements are based on the confirmation email.

3. What information is required at the time of booking?

Please provide the traveler's full name, gender, date of birth, nationality, email address, mobile phone number, and accurate arrival and departure flight details. If you need to rent winter cold-weather gear, please also provide the required sizes.

4. How is the tour fee calculated for solo travelers?

Please select "Single Occupancy" for individual check-ins; the cost is calculated based on the single room rate. This product does not provide a roommate matching service for travelers of the same gender; solo applicants must pay the single room rate.

5. What does the tour fee include?

The tour fee includes 5 days of transportation, 4 nights of hotel accommodation in Yellowknife, a Chinese-speaking tour guide, airport transfers in Yellowknife, a city tour of Yellowknife, 4 nights of aurora viewing, and hot drinks and snacks at designated aurora cabins. From November to March, the rental of winter thermal jackets/pants, gloves, and snow boots is also included. Flight tickets, meals, GST, local tour guide service fees, optional activities, and personal expenses are not included.

6. What is the group size and vehicle type?

This product does not specify a fixed maximum number of participants and does not guarantee small group travel. Vehicles will be arranged according to the number of participants on the day; small vehicles, vans, or tour buses may be used. The actual vehicle type is subject to local operational arrangements.

7. Is airport transfer in Yellowknife provided?

Yes, it is included. On Day 1, we provide pick-up service from Yellowknife Airport (YZF) to the designated hotel, and on Day 5, we provide drop-off service from the hotel to the airport. The meeting point for pick-up is at the polar bear statue near the airport baggage claim area. Staff will be wearing red jackets with a polar bear logo and holding a pick-up sign.

8. Are flight tickets to Yellowknife included?

No, they are not. Travelers must arrange their own flights to and from Yellowknife. For certain designated dates, one-way tickets from Vancouver to Yellowknife or vice versa may be booked separately; availability is limited and must be confirmed with us before booking. The drop-off time on Day 5 will be notified by the tour guide based on flight schedules. If you have connecting transportation, we recommend allowing at least a 3-hour buffer.

9. How many nights of aurora viewing are included?

Aurora viewing is arranged for the first to the fourth nights of the itinerary, providing a total of 4 viewing opportunities. In autumn, the tour typically departs around 22:00 and returns around 02:00 the following day; in winter, it typically departs around 21:00 and returns around 02:00 the following day. Actual times are subject to weather conditions and the tour guide's notification.

10. Is it guaranteed to see the Northern Lights?

No, it cannot be guaranteed. The Northern Lights are a natural phenomenon influenced by solar activity, weather, cloud cover, and visibility. Although the itinerary includes 4 nights of viewing opportunities, the timing, intensity, or clarity of the aurora cannot be guaranteed. Failure to see the aurora cannot be used as a reason for a refund.

11. What are the differences between autumn and winter aurora arrangements?

From August to the end of November, "chasing" tours are typically arranged, often visiting aurora glass igloos. From December to April, waiting for the aurora inside warm cabins is usually arranged, with coffee, tea, and simple snacks provided. Viewing locations and methods may be adjusted based on weather and operational conditions.

12. How are the Yellowknife city tour and free time arranged?

A city tour of approximately 2 hours is arranged on Day 2, including visits to the Yellowknife Welcome Sign, the Visitor Centre, and the Pilot's Monument, passing through the Old Town. Days 3 and 4 are free for leisure, during which you may visit the Prince of Wales Northern Heritage Centre, the Legislative Assembly of the Northwest Territories, the Diamond Centre, Old Town, or local restaurants on your own.

13. What optional activities are available?

In autumn, you may choose to experience ATV tours, Cameron Falls and lakeside tours, Great Slave Lake cruises, or Buffalo Highway tours. In winter, you may choose dog sledding, snowmobiling, or snowshoeing. Each activity has applicable dates, minimum group requirements, and participation restrictions. Choosing an optional activity only indicates a booking request and does not mean a spot has been confirmed.

14. Does the itinerary provide winter cold-weather gear?

Between November and March, hooded thermal jackets and pants, gloves, and snow boots can be rented for free. Sizes and availability are subject to on-site arrangements. Travelers must still prepare their own thermal underwear, thick socks, hats, scarves, and other personal cold-weather gear.

15. What are the other additional costs?

Each traveler must pay an additional 5% Canadian Federal Goods and Services Tax (GST) and a local tour guide service fee of CAD$45 per person for the 5-day/4-night trip. Meals, optional activities, airfare to/from Yellowknife, additional luggage, hotel upgrades, and personal expenses must also be paid for separately. Optional activities usually incur an additional 5% GST; the final amount is subject to the confirmation document.

16. Are meals included in the itinerary?

Breakfast, lunch, and dinner are not included. During winter cabin aurora viewing, coffee, tea, and simple snacks are provided, but these do not constitute formal meals. The tour guide will provide dining recommendations based on the day's schedule.

17. How are hotels and room types arranged?

The itinerary includes 4 nights of accommodation in Yellowknife; reference hotels include Nova Inn, Quality Inn, or equivalent. Double rooms typically feature one large bed. Triple and quadruple rooms usually utilize two existing beds in the room; extra beds are not provided. Children share existing beds with adults, and the base tour fee is the same for adults and children. Specific hotels, bed types, floors, and room locations cannot be guaranteed.

18. Is a deposit required for hotel check-in?

Some Canadian hotels may require a valid credit or debit card for guarantee upon check-in and may perform a pre-authorization or collect a security deposit. If there are no additional expenses, the deposit will be refunded in accordance with hotel and card-issuing bank regulations.

19. Are there requirements for luggage and mobility?

Each traveler is limited to one checked bag and one carry-on bag; extra or oversized luggage may incur fees. The itinerary involves extreme cold weather, late-night activities, and walking on snow, ice, and uneven surfaces. Tour vehicles are not equipped with wheelchair lifts or securement devices. Travelers with limited mobility or those requiring wheelchair assistance should contact us before booking to confirm.

20. Will the itinerary be adjusted due to weather? Is it recommended to purchase insurance?

Yes. The tour guide may adjust viewing locations, departure times, the order of the itinerary, or activities based on weather, road conditions, aurora forecasts, flight schedules, and site availability. We recommend that travelers purchase travel insurance that includes coverage for medical care, trip cancellation, flight delays, luggage loss, and outdoor activities in extreme cold.