"Chinese Tour Group" 6-Day Switzerland Snow Country GoldenPass Tour, Round Trip Frankfurt/Zurich (Thursday Departure)

1. Age and Health

• Minors under 18 years of age must be accompanied by an adult.
• Seniors aged 70 and above must sign the Health Waiver for Seniors before the tour.
• Bookings from pregnant women are not accepted. We apologize for any inconvenience.

2. Child Policy

• Two adults can bring one child aged 3-6 who does not require a bed.
• Children under 6 years old can enjoy a 35% discount if they do not occupy a bed and share a twin room with two parents.
• If one adult travels with one child, the child will be charged at the adult rate.
• Children of any age who require a bed will be charged at the adult rate.

3. Room Arrangements

• Twin rooms are arranged by default.
• If you require a double room or triple occupancy, please specify in the order notes. Triple rooms are scarce in hotels, and we will prioritize families with children. If unavailable, you will need to provide the names of travelers willing to share a room for coordination.

4. Room Types and Facilities

• Single room: One single bed (approx. 80-100cm wide)
• Twin room: Two single beds (approx. 80-100cm wide)
• Double room: One double bed (approx. 140-160cm wide)
• Family room: One double bed + one sofa bed/folding bed. Please note: European hotels rarely have standard rooms with three single beds.

5. Services and Reminders

• Hotel ratings refer to internationally renowned booking websites (e.g., Booking.com).
• Rooms provide: Kettle, hairdryer, shower gel, Wi-Fi (mostly free).
• Please bring your own: Toothpaste, toothbrush, slippers.
• Important regulation: Smoking is strictly prohibited throughout the hotel. Violators will face substantial fines.

1. What is the booking process?

After you pay the tour fee online and complete your personal information, we will send you a booking confirmation email within 1-2 working days. Upon receiving the confirmation email, you can start booking your round-trip transportation to the departure city and hotel accommodation. 2-3 days before departure, we will send you the tour guide's contact information and a pre-departure notice via email.

2. Is there a minimum number of participants required for the tour to proceed?

There is no minimum number of participants for this tour. All scheduled departure dates are guaranteed to proceed, so please book with confidence.

3. What personal information is required for booking?

Please provide the following personal information: Name / Gender / Date of Birth / Nationality / Passport / Email / Mobile Phone

4. How is the tour fee calculated for solo travelers?

- If you are willing to share a room with another same-gender tour member, please select the adult shared room price. We will do our best to arrange a shared room, and if it is not possible in the end, no additional single supplement will be charged.

- If you wish to stay alone, please select the adult (single room for the entire trip) option, and we will arrange a single room. Please note that single rooms typically come with one single bed (approximately 90cm wide).

5. Can the tour guide pick me up from the hotel?

We apologize, but you will need to make your own way to the meeting point. As this is a bus tour, to save everyone's time, we will all meet at a location with public transportation for departure.

6. What is the size of the tour group?

We typically use 50-seater or larger buses. However, during the off-season, if the number of participants is small, we may arrange smaller tour vehicles.

7. As a solo traveler, can I choose my roommate?

We will randomly assign same-gender roommates; we cannot accommodate specific roommate requests or other special conditions.

8. Can minors participate in the tour alone?

We apologize, but minors must be accompanied by at least one adult to participate in the tour. We cannot accept bookings for unaccompanied minors.

9. Can I join mid-tour or leave early?

If you need to join mid-tour or leave early, you will still need to pay the full tour fee (except for multi-city circulating tours). Please confirm the feasibility with customer service before booking.

10. How are lunch and dinner handled?

Lunch and dinner are at your own expense. Meals are usually arranged at attractions, along the way, or at the hotel. You can ask the tour guide for recommendations and dining suggestions.

11. Are there any baggage restrictions?

Each traveler may bring one piece of luggage not exceeding 23kg and with dimensions (sum of three sides) not exceeding 158cm, plus a small carry-on bag. For special requests, please contact customer service.

12. Do hotel rooms provide kettles and hairdryers?

Most European hotels provide hairdryers and kettles. If you need to use them daily, we recommend bringing your own.

13. Do hotels provide disposable toiletries and slippers?

To protect the environment, European hotels typically do not provide disposable toiletries and slippers. Please bring your own personal toiletries and slippers.

14. Can I smoke in the hotel room or on the bus?

According to European law, smoking is prohibited in public places, including hotel rooms and inside the bus. Please observe the regulations; smoking is strictly forbidden in hotel rooms or on the bus. If caught, you may be subject to high fines or prosecution.

15. Can I use my own electronic stove for cooking in the hotel room?

Please absolutely do not cook in the hotel room. Hot steam and smoke will trigger the smoke alarm and sprinkler system, leading to an emergency evacuation of all occupants. This may result in unnecessary financial losses for you.

16. Can the travel agency purchase personal travel insurance for me?

We cannot purchase personal travel insurance on your behalf. However, we strongly recommend that you purchase suitable personal travel insurance in your country of residence before departure and fill in correct personal information to ensure a safe and worry-free trip.

17. Can I use credit cards during the trip?

Most merchants in Europe accept international credit cards. UnionPay, Alipay, and WeChat Pay are not common in Europe. We recommend carrying an international credit card and also a small amount of British Pounds cash for tips, purchasing tickets, or personal use. For your safety, please do not carry large amounts of cash.

18. Does this tour involve compulsory shopping?

In Europe, compulsory shopping tours are illegal. We offer pure play tours with no compulsory shopping arrangements, so you can enjoy every moment of your trip.