1. How does the booking process work?
After completing your payment online and submitting the required traveller details, we will check availability and send you a booking confirmation email within 1–2 working days.
Once your booking is officially confirmed, you may arrange your transportation to Madrid and departure from Barcelona, as well as any accommodation before or after the tour.
The final departure information and your driver-guide's contact details will be emailed to you 2–3 days before departure.
2. Is there a minimum number of participants required?
This tour departs every Friday from November 2026 to April 2027, with a minimum of 2 and a maximum of 6 participants.
Solo travellers are welcome to book, but departure is only guaranteed once the minimum group size of 2 participants has been reached.
3. What personal information is required when booking?
Please provide each traveller's full name, gender, date of birth, nationality, passport details, email address and contact number.
Alhambra Palace tickets require advance booking using each visitor's personal details. Please ensure all information matches your travel documents.
4. Can I be picked up from my hotel?
The standard meeting point is at the equestrian statue of King Philip IV (Monument Felipe IV) in Plaza de Oriente, Madrid, at 09:00 on the departure day.
Meeting point address: Plaza de Oriente, 28013 Madrid, Spain.
If you would prefer a hotel pick-up within designated areas of central Madrid, please contact our customer service team in advance to check availability and arrangements.
The tour is expected to finish at approximately 18:30 on the final day, near the Columbus Monument in Barcelona, at the designated parking area.
Drop-off address: Av. del Paral·lel, 16, 08001 Barcelona, Spain.
5. How large is the tour group?
This is a Mandarin-speaking small-group tour with 2–6 participants.
A 5-seater car will be arranged for 1–2 travellers, while a 7–9-seater Mercedes-Benz vehicle will be used for 3–6 travellers.
Your Mandarin-speaking driver-guide will provide transportation, sightseeing introductions and dining recommendations. Visits inside attractions are generally self-guided.
6. Can children join the tour? How are they charged?
Yes, children are welcome.
Children aged 2–10 may qualify for the child rate when sharing a room with two adults without requiring an extra bed. Only one child without an extra bed is permitted per room.
Children requiring their own bed, or travelling with only one adult, will be charged the adult rate.
For greater comfort, we recommend arranging a separate bed for children aged 6 and above.
7. Can I join the tour midway or leave early?
If you wish to join the tour midway or leave before the scheduled end, please contact our customer service team before booking to confirm whether this can be arranged.
Unused accommodation, transportation, attraction tickets or other pre-arranged services due to personal reasons are generally non-refundable.
8. How are lunch and dinner arranged?
Daily hotel breakfast is included in the tour price. Lunch and dinner are not included.
Your driver-guide can recommend local restaurants and dining options, allowing you to choose meals according to your preferences and the day's itinerary.
9. What are the luggage restrictions?
Each traveller may bring one piece of luggage weighing no more than 25 kg, with combined dimensions (length + width + height) not exceeding 158 cm, plus one small personal bag.
Vehicle luggage space is limited. If you plan to bring additional or oversized luggage, please contact our customer service team before booking.
10. Do hotel rooms provide kettles and hairdryers?
The tour includes 8 nights' accommodation in locally rated four-star hotels.
Facilities such as electric kettles and hairdryers vary between hotels and cannot be guaranteed in every room.
If you have any special requirements, please inform our customer service team in advance.
11. Do hotels provide disposable toiletries and slippers?
Hotel amenities vary across Spain and Portugal. Some hotels may not provide toothbrushes, toothpaste or disposable slippers.
We recommend bringing your own essential toiletries and personal items.
12. Is smoking allowed in hotel rooms or vehicles?
Smoking is strictly prohibited inside tour vehicles.
Please follow each hotel's smoking policy. Any cleaning charges or penalties resulting from violations must be paid by the traveller.
13. Can I cook in my hotel room?
Please do not use electric stoves or other cooking equipment in hotel rooms.
If you need to heat up food, please check with the hotel regarding available facilities.
14. Can the travel agency arrange personal travel insurance?
We are unable to purchase personal travel insurance on your behalf.
We strongly recommend arranging suitable travel insurance before departure, covering travel in Spain, Portugal and Europe.
Please ensure your policy includes appropriate coverage for medical expenses, luggage, trip cancellation and travel delays.
15. Can I use credit cards during the tour?
Most hotels, restaurants and shops in Spain and Portugal accept credit cards.
However, some smaller shops, local markets and businesses may prefer cash, particularly for small purchases.
We recommend bringing an internationally accepted payment card and a small amount of euros in cash.
16. Are there any compulsory shopping stops?
No. This tour does not include any compulsory shopping stops.
All shopping and personal purchases are entirely optional.
17. Which attraction tickets are included in the tour price?
The tour includes admission tickets to the Royal Palace of Madrid, Alhambra Palace, Sagrada Família and Park Güell, as well as a second-class high-speed train ticket from Madrid to Barcelona.
All included tickets will be arranged by the travel agency, so you do not need to purchase them separately.
Alhambra Palace operates a limited-entry reservation system requiring visitors' personal details.
If tickets cannot be secured, you may choose an alternative visit to the Alhambra's Generalife Gardens (with a €6 refund per person) or the Royal Alcázar of Seville (with an €8 refund per person).
18. Which attractions require separate tickets?
Admission tickets to the Prado Museum, Royal Alcázar of Seville, Seville Cathedral, Toledo Cathedral, Casa Batlló and Casa Milà are not included in the tour price.
If you wish to visit these attractions inside, you will need to purchase tickets separately.
We recommend booking the following attractions online in advance, using the suggested entry times:
- Royal Alcázar of Seville: 09:30–10:30
- Casa Batlló: 11:30–12:30
- Casa Milà: 14:00–15:00
Tickets for other attractions may be purchased according to your interests and the day's itinerary.
The suggested times are for reference only. Please check with our customer service team before purchasing tickets to avoid conflicts with the group itinerary.