"4-Star China" Spain, Portugal Passionate Journey

1. Age and Health

• Minors under the age of 18 need to be accompanied by an adult when traveling.
• Seniors aged 70 and above are required to sign the "Senior Health Declaration" before the tour.
• We do not accept reservations from pregnant women. Thank you for your understanding.

2. Child Policy

• Two adults can bring one child aged 3-6 who does not occupy a bed.
• One adult can bring one child, and the child will be charged the adult rate.
• Children of any age who require a bed will be charged the adult price.

3. Room type arrangement

• Twin rooms are arranged by default.
• If you require a double room or a room for three people, please be sure to indicate this in the order notes. Triple rooms are scarce in European hotels, so we will prioritize families with children. If this is not possible, you will need to provide the names of the guests who can share the room so we can coordinate.

4. Room type and facilities

• Single room: One single bed (approximately 80-100cm wide)
• Twin room: Two single beds (approximately 80-100cm wide)
• King Room: One double bed (approximately 140-160cm wide)
• Family room: one double bed + one sofa bed/folding bed.Please note:British hotel rooms rarely have three single beds.

5. Services and Tips

• Hotel ratings are based on globally renowned booking websites (such as...).Booking.com).
• Rooms provide: kettle, hairdryer, shower gel, and Wi-Fi (mostly free).
• Please bring your own: toothpaste, toothbrush, and slippers.
• Important rule: Smoking is prohibited throughout the hotel. Violators will face hefty fines.

1. What is the booking process?

After you complete the online payment and submit your personal details, we will send you a booking confirmation email within 1–2 working days. Once confirmed, you may proceed to arrange your transportation and accommodation. 2–3 days before departure, we will send you the tour notice and guide contact details via email.

2. Is there a minimum number of participants required?

No minimum group size is required. All scheduled departures are guaranteed to run.

3. What personal information is required for booking?

Please provide: full name, gender, date of birth, nationality, passport details, email address, and mobile number.

4. I am travelling alone. How is the pricing arranged?

• 
  If you are willing to share a room with a same-gender traveler, please select the “shared room” option. We will try to arrange a roommate. If no match is available, no single supplement will be charged.
  
• 
  If you prefer a private room, please select the “single room” option. Single rooms typically include one single bed (approx. 90cm wide).
  

5. Can the guide pick me up from my hotel?

No. You are required to make your own way to the designated meeting point. This ensures efficiency for the entire group.

6. What is the group size?

We usually operate with a coach of 50 seats or more. During low season, a smaller vehicle may be arranged depending on group size.

7. Can I choose my roommate?

Room sharing is arranged randomly with a same-gender traveler. Specific roommate requests cannot be guaranteed.

8. Can minors travel alone?

No. Minors must be accompanied by at least one adult.

9. Can I join or leave the tour midway?

If you join or leave the tour midway, the full tour price still applies (except for loop tours with flexible join/leave options). Please confirm with us before booking.

10. How are meals arranged?

Lunch and dinner are not included. Meals are usually arranged at attractions, along the route, or near hotels. Your guide can provide recommendations.

11. What is the luggage allowance?

Each passenger may bring one suitcase (max. 23kg, total dimensions within 158cm) and one small carry-on bag. Please contact us in advance for special requirements.

12. Do hotel rooms provide kettles and hairdryers?

Most hotels in the UK and Europe provide hairdryers and kettles. If essential, we recommend bringing your own.

13. Are toiletries and slippers provided?

Due to environmental policies, most hotels do not provide disposable toiletries or slippers. Please bring your own.

14. Is smoking allowed in hotels or on the coach?

No. Smoking is strictly prohibited in public areas, including hotel rooms and coaches. Violations may result in fines or legal action.

15. Can I cook in the hotel room using personal appliances?

No. Cooking in hotel rooms is strictly prohibited. It may trigger fire alarms and sprinkler systems, causing evacuation and potential financial penalties.

16. Can the travel agency purchase travel insurance for me?

No. We strongly recommend that you purchase suitable travel insurance in your country of residence before departure.

17. Can I use credit cards during the trip?

Most businesses accept international credit cards. UnionPay, Alipay, and WeChat Pay are not widely accepted. Please carry a credit card and some cash for tips and small expenses. Avoid carrying large amounts of cash.

18. Are there any compulsory shopping stops?

No. Forced shopping tours are illegal in the UK and Europe. This is a pure sightseeing tour with no compulsory shopping.