"Exquisite Chinese Small Group" 12-Day Iceland & Finland Aurora Encounter Tour

Winter Exclusive
Exquisite Chinese Small Group Tour
Arrival in Reykjavik, Departure from Rovaniemi
£3,368.00 Regular price  £3,545.00

This winter-exclusive 12-day small group tour (max 15 people) of Iceland and Finland, with a Chinese-speaking guide, starts in Reykjavik. It covers Iceland's Golden Circle, Snæfellsnes Peninsula, Blue Ice Cave, Glacier Lagoon, Diamond Beach, and the black sand beaches of the South Coast. Then, you'll fly to Finnish Lapland to experience Kemi SnowCastle, Arctic icebreaker, Santa Claus Village, reindeer sledding, husky sledding, and the Saariselkä snowfields. From Iceland's glaciers and volcanoes to the snowy fairytale of the Arctic Circle; from the enchanting blue light of the blue ice cave to the thrilling experience of an icebreaker and the aurora-filled night sky, this tour collects the most spectacular winter scenery of Northern Europe in one go.

The tour starts in Reykjavik and ends in Rovaniemi, perfect for travelers who want to deeply experience the winter highlights of Iceland and Lapland.

2026 Departure Dates: November 22/29, December 6/13/20/27

Download itinerary
Booking process

1. Select date and product

Select your departure date in the calendar and add your desired products to your shopping cart.

2. Fill in contact information

Please accurately fill in the mobile phone number and email address used to receive confirmation letters and tour departure notices.

3. Complete payment

International credit cards are supported (AMEX is not currently accepted) and WeChat Pay are accepted.

4. Confirmation letter delivered

An electronic confirmation will be sent to your email address within one business day after successful payment.

5. Receive tour departure notification

A detailed electronic tour confirmation will be sent via email 2-3 business days before departure.

If you have any questions, we will contact you within 1-3 business days.

Cancellation Terms

A. Standard Cancellation Terms

1. For bookings made 31 days or more prior to departure (including the 31st day), our company will collect 10% of the amount due on the booking confirmation.

2. 15-30 days prior to departure (inclusive), our company will collect 25% of the amount due on the registration order;

3. 8-14 days prior to departure (inclusive), our company will collect 55% of the amount due on the registration order;

4. If all vehicle and hotel reservations are confirmed within 7 days prior to departure (including the 7th day), our company will not refund your tour fees.

B. If your visa application materials have already been processed through our company, the cancellation clauses are as follows (if a refusal letter is available):

1. For bookings made more than 31 days prior to departure (including the 31st day), our company will charge a 10% change fee based on the amount due on the booking order;

2. 15-30 days (inclusive) before departure, our company will charge a 25% change fee based on the amount due on the registration order;

3. 8-14 days prior to departure (inclusive), our company will charge a change fee of 55% of the amount due on the registration order;

4. If all vehicle and hotel reservations are confirmed 0-7 days prior to departure (including the 7th day), and changes are not possible, our company will not refund your travel fees.

If there is no refusal letter, an additional processing fee of £50 will be charged for each visa application.

Product ID: K4834

Trip duration

12 days and 11 nights

Departure City

Reykjavik

Tour guide language

Mandarin

Team type

15-person Boutique Tour

Vatnajökull Ice Cave

Vatnajökull Ice Cave

The Vatnajökull Ice Cave under the Vatna

Golden Circle

Golden Circle

Iceland's most popular classic r

Jökulsárlón

Jökulsárlón

First formed around 1930, Jökulsárlón gl

Reynisfjara Black Sand Beach

Reynisfjara Black Sand Beach

Hailed as one of the world's mos

Seljalandsfoss

Seljalandsfoss

Also known as Meadow Falls, it is named

Snæfellsnes

Snæfellsnes

Dubbed "Iceland in a Miniature,

Reindeer farm

Reindeer farm

The Salla Reindeer Park is a classic exp

Kirkenes

Kirkenes

Kirkenes, located in northern Norway, is

Polar Museum

Polar Museum

The Arctic Museum adheres to a philosoph

Santa Claus Village

Santa Claus Village

The most famous and authentic Santa Clau

Polar Explorer Icebreaker

Polar Explorer Icebreaker

Embark on an unforgettable Arctic expedi

Kemi SnowCastle

Kemi SnowCastle

The concept of the SnowCastle of Kemi ha

Itinerary

Day 1: Reykjavik

 

📍 Meeting Point 1: Harpa Concert Hall, Reykjavik

Time: 10:00
Suitable for: Guests joining the Reykjavik city tour + optional Blue Lagoon visit
Location: Harpa Concert Hall Parking
Address: Harpa Concert Hall, Austurbakki 2, 101 Reykjavík

📍 Meeting Point 2: Keflavik International Airport (for Blue Lagoon)

Time: 13:30
Suitable for: Guests visiting the Blue Lagoon after arrival
Location: Keflavik International Airport
Address: Keflavíkurflugvöllur, 235 Keflavík

📍 Meeting Point 3: Keflavik International Airport (without Blue Lagoon)

Time: 16:30
Suitable for: Guests not visiting the Blue Lagoon, proceeding directly to their Reykjavik hotel after pickup
Location: Keflavik International Airport
Address: Keflavíkurflugvöllur, 235 Keflavík

  1. Kirkenes Airport Drop-off time: 09:30 Drop-off location: Kirkenes Airport
  2. Ivalo Airport Drop-off time: 13:30 Drop-off location: Ivalo Airport
  3. Rovaniemi Train Station Drop-off time: 18:30 Drop-off location: Rovaniemi Railway Station

After gathering in the morning, visit Tjörnin (the Pond) in Reykjavik city, followed by a visit to the Parliament Square, Hallgrímskirkja Church, and Harpa Concert Hall. In the afternoon, you can opt for a hot spring bath at the Blue Lagoon. On the way to and from the Blue Lagoon, we will pass by Keflavík Airport (if no one is joining the tour, we will not stop). Check into a Reykjavik hotel in the evening.

Optional pick-up points and corresponding itineraries for the day:

  1. 10:00 Reykjavik City (City tour + optional Blue Lagoon hot spring at your own expense)
  1. 13:30 Keflavík Airport (Optional Blue Lagoon hot spring at your own expense)
  1. 16:30 Keflavík Airport (After gathering, check directly into a Reykjavik hotel)

Recommended Activity

★ Blue Lagoon Comfort Package (includes admission + towel + one drink of your choice + face mask) [€110, children aged 2-11 €15]

Enter the eternal world of warmth and wellness in Reykjavik. Experience the revitalizing effects of the Blue Lagoon's legendary waters and discover the stunning beauty of the moss-covered landscape.

Reykjavik Northernmost capital
Hallgrímskirkja Church Unique experience Learn More →
Blue Lagoon resort

After breakfast, depart from the hotel for the Snæfellsnes Peninsula in western Iceland. Often called "Iceland in a Miniature" due to its diverse and unique landscapes, this destination offers a comprehensive view of Iceland's beauty in a single day. First, visit Kirkjufell (also known as the Hat Mountain). As one of the most beloved landmarks on the Snæfellsnes Peninsula, its name is clearly derived from its shape. Next, proceed to Lóndrangar, a sea stack cliff where giant basalt columns stand proudly on the coast, showcasing the breathtaking artistry of Iceland's volcanic rock formations. After the tour, arrive at the fairytale-like seaside town of Arnarstapi, where you can enjoy lunch while admiring the stunning scenery. Finally, visit the famous black wooden church of the Snæfellsnes Peninsula – Budakirkja (Black Church). The black church, nestled against the surrounding snow-capped mountains and waterfalls, creates a sense of seclusion. After the tour, return to your hotel in Reykjavik for overnight stay.

Snæfellsnes Iceland in Miniature
Búðir Black Church Best photo spot Learn More →

Depart from Reykjavik in the morning to visit the famous Golden Circle's three main attractions, as well as the lesser-known Kerið Crater Lake. Thingvellir National Park is the only UNESCO World Heritage Site on the Icelandic mainland and the site of Iceland's ancient parliament. The Geysir erupts for about 1 to 2 minutes each time before gradually subsiding. This process repeats continuously, creating a magnificent spectacle. Gullfoss (Golden Waterfall) has two drops, with immense spray and roaring water rushing into the valley. Under the sunlight, the waterfall's spray refracts a rainbow, shimmering like forged gold, hence its name. Finally, we will also visit Kerið Crater Lake (admission included), known for its green water and the colorful appearance of the crater on the hillside. Kerið Crater was formed during a volcanic eruption approximately 3,000 years ago, and its shape is a perfect inverted cone. Overnight stay in a southern town.

*If weather conditions permit, the Northern Lights may be visible near the hotel that evening.

Golden Circle Three Wonders of Nature
Gullfoss Waterfall Lake and Mountain Scenery Learn More →
Kerid Crater Lake Lake and Mountain Scenery Learn More →

After breakfast, we will head to Jökulsárlón Glacier Lagoon and Diamond Beach. When the weather is clear, the sunlight shining on the ice blocks on the beach will refract brilliant light, as dazzling as sparkling diamonds. Depending on the weather and time, you can also participate in the Blue Ice Cave adventure (at your own expense, only available from October to April). When we go to the ice cave, we will traverse the ever-changing glacier landscape, admiring deep crevices and incredible ice formations. After the glacier hike, we will come to the mysterious Blue Ice Cave (the ice cave visited will be selected each time based on actual conditions). The ice cave is formed under natural conditions, and its form varies each year, which is its charm. Afterwards, we will head to a hotel in a southern town.

*If weather permits, the Northern Lights may be visible near the hotel in the evening.

Recommended Activity

★ 3-hour Blue Ice Cave adventure €155 (includes transportation + English-speaking guide + glacier equipment + safety equipment)

Explore one of Iceland's most stunning natural wonders and embark on an adventure deep into the mysterious blue ice caves of Vatnajökull National Park. The adventure begins at Jökulsárlón Glacier Lagoon. You'll take a Super Jeep into the rugged wilderness of Vatnajökull National Park. During the approximately 30-minute drive, you can enjoy Iceland's magnificent natural landscape. Upon arrival at the glacier, your guide will provide you with the necessary safety equipment and lead you into the dreamlike crystal blue ice cave. This is a photographer's paradise, with crystal clear blue ice and surreal beauty offering countless stunning photo opportunities. You will explore this natural masterpiece for about 30 minutes, immersing yourself in the magical charm of the blue ice cave. Afterwards, you will return to Jökulsárlón Glacier Lagoon by Super Jeep along a scenic route, bringing this unforgettable adventure to a perfect end.

Snæfellsnes Iceland in Miniature
Jökulsárlón Glacier Lagoon Lake and Mountain Scenery Learn More →
Diaoshi Beach Best photo spot Learn More →
Vatnajökull Ice Cave Seasonal Hotspots

After breakfast at the hotel, we will head to Eldhraun, a lava field formed by volcanic eruptions. We will pass through Vik, the southernmost town on Iceland's mainland, which is home to a cute and romantic red-roofed church on the hilltop. Our next stop is the well-known Reynisfjara Black Sand Beach, where the basalt columns make for excellent photo opportunities. Afterward, we will visit the DC-3 plane wreck, which has a post-apocalyptic feel. You can choose to take a shuttle bus (at your own expense) or experience an ATV off-road vehicle (at your own expense) to get there. Although the plane wreck was an aviation accident, it caused no casualties, creating one of the most distinctive non-natural landscapes today. The plane's fuselage, weathered by the elements, is progressively decaying, yet it possesses a desolate beauty.

Next, we will drive to two major waterfalls in the south, Seljalandsfoss and Skógafoss, to experience the magnificent and gentle scenery of the south. Don't forget that you can appreciate the unique beauty of the waterfalls from different angles. Afterward, we will return to Reykjavík for hotel check-in.

Recommended Activities (Choose one of two)

★ Activity 1: Round-trip shuttle to the Plane Wreck [€25]

Take a shuttle bus to explore Iceland's famous plane wreck. The entire journey is 4 kilometers, which would take nearly 2 hours to walk. Taking the shuttle bus takes only 10-15 minutes one way, saving you time.

★ Activity 2: 2-hour ATV off-road vehicle Black Sand Beach + Plane Wreck Adventure Tour [€169]

Embark on a quad bike adventure at the foot of the Mýrdalsjökull glacier. Experience the black sand desert, the Atlantic Ocean, and tranquil valleys. Ride across the majestic black sand plains of Sólheimasandur. Traverse this desert-like landscape and stop at the famous DC3 plane that crashed in the desert in 1973. The tour duration is 2 hours, and the cost includes a two-person ATV, an English-speaking guide, a one-piece cold-weather suit, a helmet, and a cold-weather mask.

*Please note: This price is for two people sharing one ATV. An additional €60 supplement is required for single riders. The price for child passengers aged 8-16 is €119.

All drivers must hold a valid driver's license and be at least 17 years old.

Vik Coastal scenery Learn More →
Reynisfjara Black Sand Beach Black Sand Wonderland
Solheimasandur Plane Wreck (DC-3) Best photo spot Learn More →
Seljalandsfoss Water Curtain Cave Sce...
Skógafoss Lake and Mountain Scenery Learn More →

Please make your own way to the airport according to your flight schedule, take a flight to Helsinki (airfare at your own expense), and make your own way to the hotel to check in.

*Important Note: Some projects and itineraries in Iceland may be temporarily adjusted or canceled due to extreme weather conditions. If recommended activities are sold out by the supplier or cannot be arranged due to weather, we will issue a full refund. We appreciate your understanding regarding the uncertainty of weather changes.

Depart from Helsinki in the morning. Make your own way to Helsinki Central Railway Station to take the VR Arctic Express to Kemi (the price includes the Helsinki-Kemi train ticket). Upon arrival, the guide will meet you and take you to visit the [Snow Castle Exhibition Area] (included), which comprises two venues: the Gemstone Exhibition and SnowExperience365. The entire Snow Castle offers a unique and ingeniously grand spectacle, featuring an ice hotel, sauna, restaurant, bar, and an ice chapel, among other attractions.

VR train reference: Helsinki-Kemi 08:24-15:30 (Guests need to travel to Kemi by themselves, and the guide will be waiting at Kemi train station to pick them up.)

Kemi SnowCastle Unique experience Learn More →

After breakfast, head to the Bothnian Bay, the northernmost part of the Baltic Sea, to board the Polar Explorer Icebreaker (included) for a breathtaking 3-hour icebreaking experience. You can put on a warm flotation suit (minimum height 125cm to float) and float in the icy sea to experience a unique arctic charm. Alternatively, try ice walking (only if ice conditions permit) and feel the thrill of the ice beneath your feet. Afterwards, drive to the hotel in Rovaniemi to rest.

*Please note: If the Polar Explorer Cruise is sold out, it may be changed to the Arctic Explorer Cruise, Sampo Cruise, or Arktis Cruise. The actual arrangements will prevail!

Polar Explorer Icebreaker Unique experience Learn More →

After breakfast at the hotel, visit the Polar Museum in Rovaniemi (included), which offers a wealth of information about the development of the Arctic region today. There are also exhibits on the history, culture, and nature of Lapland. Visit the former northernmost McDonald's in the world.

Then visit Santa Claus Village in Rovaniemi. You can take photos with Santa Claus, experience crossing the Arctic Circle, enjoy a meal, buy souvenirs, send postcards, and ride a reindeer sleigh (included) to experience Santa's mode of transportation. Afterwards, leave Santa Claus Village and proceed to your hotel in Salisalka for check-in.

*Due to limited availability at the Northern Lights Resort during winter, payment is required in advance, but availability cannot be guaranteed. Confirmation will be provided after booking. A refund will be arranged if no reservation is made before departure.

Optional Upgrade: Northern Light Village

Due to limited room availability at the Northern Light Village during the winter season, payment is required in advance. However, availability cannot be guaranteed until the booking is confirmed. If the room cannot be confirmed before departure, a refund will be arranged.

Optional room upgrades are available at your own expense:

Northern Light Village – Aurora Cabin / Polar Sky Suite

Occupancy: 2 people

Maximum occupancy: 4 people

Winter Prices

Applicable periods:

14 Nov – 19 Dec

08 Jan – 04 Feb

21 Feb – 24 Mar

Aurora Cabin

1 person: €349 per night

2 people: €429 per night

3rd / 4th person: €199 per person per night

Children aged 4–14: €99.5 per person per night

Polar Sky Suite

1–2 people: €559 per night

3rd / 4th person: €199 per person per night

Children aged 4–14: €99.5 per person per night

Holiday Prices

Applicable periods:

20 Dec – 07 Jan

05 Feb – 20 Feb

Aurora Cabin

1 person: €379 per night

2 people: €499 per night

3rd / 4th person: €229 per person per night

Children aged 4–14: €114.5 per person per night

Polar Sky Suite

1–2 people: €629 per night

3rd / 4th person: €229 per person per night

Children aged 4–14: €114.5 per person per night

Upgrade Includes:

  • One night’s accommodation in the selected room type at Northern Light Village
  • Lapland-style dinner on the night of stay
  • Breakfast the following morning

Upgrade Excludes:

  • Other personal expenses
  • Transportation to and from the resort
  • Any items not listed under the included services

Aurora Cabin Introduction

The Aurora Cabin is located beside natural hills and forests, offering beautiful views of Lapland’s pristine snow-covered landscape.

The resort is approximately 500 metres from the town centre, where restaurants, shops, and spa facilities are available. All Aurora Cabins include a heated glass roof, minibar, kettle, hairdryer, private bathroom, and Wi-Fi.

Polar Sky Suite Introduction

The Polar Sky Suite offers a luxurious stay overlooking Saariselkä and the surrounding Arctic landscape.

Located on top of Kaunispää Hill, the suite features a partial glass roof, allowing guests to admire the night sky, stars, and, with luck, the Northern Lights from the comfort of the bed. From this elevated location, guests can also enjoy panoramic views of Saariselkä village and the surrounding fells.

Each suite includes a private sauna, bathroom, kitchen, and spacious interiors designed for relaxation.

Please note that the Polar Sky Suite is located approximately 2 km from the resort’s main building and Aurora Cabins. A complimentary shuttle service is provided between the main building and the Polar Sky Suite for dining and activity arrangements.

Glass Igloo Cancellation Policy

Cancellations made more than 121 days before arrival: 30% cancellation fee

Cancellations made within 120 days before arrival: 50% cancellation fee

Cancellations made within 60 days before arrival: 100% cancellation fee

Santa Claus Village Unique experience Learn More →

Today, we will head to the Lapland camp to experience a husky safari. In the evening, we'll go on a snowmobile aurora chase. First, we'll take part in the [Husky Safari] (included), enjoying the wonderful snowy scenery as the huskies run. After a short break and dinner, we will join the evening [Snowmobile Aurora Chase] (optional), venturing into the dark forest to search for the Northern Lights. In the dark forest, we will embrace nature and feel the power of the Arctic. Afterwards, we will return to the hotel in Saariselkä.

For those joining the "King Crab Tour (Lunch Included)" (optional, at your own expense), the tour departs from Salizala in the morning and travels to Kirkenes, a renowned king crab fishing destination. Upon arrival at the camp, we will take a snowmobile-pulled sled along the frozen fjord to visit the ice caves where crab traps are placed and enjoy a king crab lunch. After the tour, we will check into a hotel in Kirkenes. *For those not participating in the optional king crab tour, after passing through the king crab camp, you will have free time at your hotel in Kirkenes. Hotel check-in is usually after 2:00 PM.

Kirkenes Unique experience Learn More →

After checking out in the morning, we will depart and proceed to Kirkenes Airport for drop-off around 09:30, Ivalo Airport for drop-off around 13:30, and Rovaniemi Train Station for drop-off around 18:30. (Actual drop-off time and location will be subject to the guide's itinerary!)

Fees include

  • Hotels: Local 3-4 star hotels throughout the trip
  • Meals: Western breakfast at the hotel
  • Transportation: Tourist bus or business van (Note: arranged based on the number of participants)
  • Driver/Guide: Professional bus driver + Chinese-speaking tour guide, or Chinese-speaking driver-guide service throughout (Note: If a 9-seater or smaller vehicle is used, a Chinese-speaking driver-guide service will be provided)
  • Luggage: 1 piece of 23kg luggage and 1 piece of carry-on luggage
  • Attraction Tickets: Kerið crater lake, SnowCastle exhibition, icebreaker, Arctic Museum, reindeer sleigh 500M, dog sledding 5KM
  • Train: Helsinki-Kemi VR train, upgrade to Ekstra Relaxed seat

The fee does not include

  • Lunch and dinner throughout the trip
  • Admission tickets to attractions and optional activities. For a detailed list of optional activities, please download the itinerary
  • Tips for driver and guide: €12/person per day, same price for adults and children (must be paid in Euro cash)
  • Single room supplement of £1029 for the entire trip, only for guests who do not wish to share a room and request a single room. Must be purchased for the entire trip (If purchased temporarily during the tour, double the single room supplement fee will be charged)
  • Personal travel insurance (strongly recommended to purchase before departure)

1. Age and Health

  • Minors under 18 years old must be accompanied by an adult.
  • Seniors aged 70 and above are required to sign the Senior Health Declaration before the tour.
  • Bookings from pregnant women are not accepted. We apologize for any inconvenience.

2. Child Policy

  • 2 adults can bring 1 child aged 3-6 who does not occupy a bed.
  • Children under 6 years old can enjoy a 20% discount if they do not occupy a bed and share a twin room with 2 parents.
  • If 1 adult brings 1 child, the child will be charged at the adult rate.
  • Children of any age requiring a bed will be charged at the adult rate.

3. Room Arrangement

  • Twin rooms are arranged by default.
  • Room-sharing is not guaranteed for the Boutique Tour series; solo travelers will incur a single supplement. If a roommate is found 7 days before departure, the single supplement will be refunded.

4. Room Types and Facilities

  • Single Room: one single bed (approx. 80-100cm wide)
  • Twin Room: two single beds (approx. 80-100cm wide)
  • Double Room: one double bed (approx. 140-160cm wide)
  • Family Room: one double bed + one sofa bed/folding bed. Please note: Hotels rarely have standard rooms with three single beds.

5. Services and Tips

  • Hotel ratings refer to globally renowned booking websites (e.g., Booking.com).
  • Room amenities include: kettle, hairdryer, shower gel, Wi-Fi (mostly free).
  • Please bring your own: toothpaste, toothbrush, slippers.
  • Important rule: Smoking is strictly prohibited throughout the hotel. Violators will face hefty fines.

6. Important Notes

  • Snow activities are not recommended for infants under 4 years old!
  • Safety in icy and snowy conditions is critical, please take it seriously! Except for snowmobiling/king crab fishing/icebreaker floating where warm gear is provided, for other snow activities (reindeer/husky sledding), please rent professional warm gear yourself (overalls, mittens, boots, etc., estimated at 5-10 euros per item per day). If you are not wearing adequately warm, waterproof, and cold-proof clothing and footwear, our guides reserve the right to refuse your participation in snow activities on-site for your personal safety, and no refund will be issued!
  • Due to high demand for Arctic Light Resort rooms in winter, room fees must be paid upfront, but availability cannot be guaranteed. Confirmation will be provided only after booking. If a reservation cannot be secured before departure, a refund will be issued.
  • Polar Sky Suites are 2 km from the main resort building/glass igloos. The resort provides a free shuttle service between the main building and Polar Sky Suites for guests to dine and participate in activities at the main resort building.

1. What is the booking process?

After you pay for the tour online and complete your personal information, we will send you a booking confirmation email within 1-2 business days. Upon receiving the confirmation email, you can proceed to book your round-trip transportation to the tour's starting city and hotel accommodation. 2-3 days before departure, we will send you the guide's contact information and tour notification via email.

2. Is there a minimum number of participants required for the tour to proceed?

There is no minimum number of participants for this tour. All planned tour dates are guaranteed to depart, so please book with confidence.

3. What personal information is required for booking?

Please provide the following personal information: Name / Gender / Date of Birth / Nationality / Passport / Email / Mobile Phone

4. If traveling alone, how is the tour fee calculated?

The Premium Tour series does not guarantee shared rooms. Solo travelers will be charged a single supplement. If a roommate can be arranged 7 days before departure, the single supplement will be refunded.

5. Can the guide pick me up from my hotel?

Unfortunately, you will need to make your own way to the meeting point. To save everyone's time, we designate a central meeting point with public transportation access.

6. What is the size of the tour group?

We usually use tour buses or commercial vans. For small vehicles of 9 seats or fewer, a Chinese driver and guide will be provided.

7. If traveling alone, can I specify a roommate?

We will randomly arrange a same-sex roommate. We cannot accommodate requests for specific roommates or other special conditions.

8. Can minors join the tour alone?

Unfortunately, minors must be accompanied by at least one adult to join the tour. We cannot accept bookings for unaccompanied minors.

9. Can I join mid-tour or leave early?

If you need to join mid-tour or leave early, you are still required to pay the full tour fee (except for multi-city circular tours). Please confirm feasibility with customer service before booking.

10. How are lunch and dinner handled?

Lunch and dinner are at your own expense. Meals are usually arranged at attractions, along the way, or at hotels. You can ask your guide for recommendations on dining places and advice.

11. Are there any baggage restrictions?

Each traveler may carry one piece of luggage not exceeding 23kg and with dimensions not exceeding 158cm (sum of three sides), plus a small personal bag. For special requirements, please contact customer service.

12. Do hotel rooms provide kettles and hairdryers?

Most hotels provide hairdryers and kettles. If you need to use them daily, it is recommended to bring your own.

13. Do hotels provide disposable toiletries and slippers?

To protect the environment, hotels generally do not provide disposable toiletries and slippers. Please bring your own personal toiletries and slippers.

14. Can I smoke in hotel rooms or on the tour bus?

Smoking is prohibited in public places, including hotel rooms and tour buses, by law. Please comply with regulations and strictly refrain from smoking in hotel rooms or on the tour bus. If caught, you may face hefty fines or prosecution.

15. Can I use my own electric stove to cook in the hotel room?

Please do not cook in hotel rooms. The heat and smoke can trigger smoke alarms and sprinkler systems, leading to an emergency evacuation of all guests. This could result in unnecessary financial losses for you.

16. Can the travel agency purchase personal travel insurance for me?

We cannot purchase personal travel insurance on your behalf. However, we strongly recommend that you purchase suitable personal travel insurance in your country of residence before departure and provide accurate personal information to ensure a safe and worry-free trip.

17. Can credit cards be used during the trip?

Most merchants accept international credit cards. Payment methods such as UnionPay, Alipay, and WeChat Pay are not common in Europe. We recommend carrying an international credit card and a small amount of British Pounds cash for tips, entrance fees, or personal use. For your safety, please do not carry large amounts of cash.

18. Is there compulsory shopping on this tour?

In the UK and Europe, compulsory shopping tours are illegal. We offer pure leisure tours with no compulsory shopping arrangements, so you can fully enjoy every moment of your trip.

19. Is this tour suitable for children and seniors?

This itinerary involves long journeys, low-temperature environments, and includes various snow and outdoor activities such as icebreaker cruises, reindeer sledding, husky sledding, and snowmobiling. The overall temperature is low, and the pace of the itinerary is quite rich. It is generally recommended for children with a certain cold tolerance and who can adapt to the team's schedule. Infants under 4 years old are not recommended to participate in snow activities. If traveling with children, parents should assess their child's physical condition and adaptability in advance. Seniors who are healthy and have good mobility can generally participate. For those with cardiovascular disease, respiratory problems, limited mobility, or who are not suitable for low-temperature environments, it is recommended to carefully evaluate before booking and consult a doctor's opinion in advance.

20. Can children participate in snow activities?

Some snow activities have height, age, or safety requirements for children. For example, icebreaker floating usually requires meeting a specific height standard; in snowmobile activities, younger or shorter children usually cannot drive and can only ride on a sled according to on-site regulations. Whether they can participate depends on the local activity company's safety regulations on the day.

21. Do I need to prepare my own warm clothing for snow activities?

Yes. Except for some activities like snowmobiling, King Crab safaris, and icebreaker floating, which provide professional warm clothing, other snow activities such as reindeer sledding and husky sledding usually require visitors to prepare or rent their own warm clothing. It is recommended to prepare waterproof and non-slip snow boots, thick down jackets, warm pants, hats, scarves, gloves, and hand warmers. If the guide determines that the clothing is insufficient to ensure safety, they have the right to refuse guests from participating in snow activities, and related fees are usually not refunded.

22. Is there a lot of free time?

This itinerary focuses on polar experiences and inter-city travel, with a generally packed schedule, so free time is relatively limited. If you do not participate in some optional activities, such as snowmobiling for aurora viewing or King Crab safaris, free time will usually be arranged at the hotel or in a local town, subject to the guide's arrangements on the day.

23. Will not participating in optional activities affect the itinerary?

It will not affect the basic itinerary. Optional activities are voluntary. If you do not participate, the guide will arrange free time for you at the hotel or in the nearby area based on the actual route. However, as it gets dark early and temperatures are low in the Nordic winter, it is recommended to prepare food and warm clothing in advance, and to heed the guide's reminders regarding meeting times and safe areas.

24. Is it guaranteed to see the Northern Lights?

The Northern Lights are a natural phenomenon influenced by various factors such as weather, cloud cover, solar activity, and light pollution, so there is no guarantee of seeing them. This itinerary will pass through active aurora regions and arrange suitable viewing spots or optional aurora chasing activities, but the final viewing outcome depends on the natural conditions on the day.

25. Can I upgrade to a glass igloo?

You can upgrade to an Aurora Village glass igloo or Arctic Sky Suite at your own expense, subject to availability. Due to very limited availability of glass igloos in winter, early application is required, and usually room fees must be paid before confirmation. If the room cannot be confirmed in the end, a refund will be issued. Once a glass igloo is confirmed, the cancellation policy is strict, so please confirm carefully before booking.

26. What warm clothes should I prepare for Northern Europe in November-December?

Iceland's environment is quite different from what most people are familiar with. It's located in a polar climate zone with changeable weather, especially many storms in winter. Once it's windy and rainy, temperatures can plummet to several degrees below zero, making a down jacket essential. When preparing clothes, prioritize warmth, with windproof and waterproof features being best.

Iceland is windy all year round. Wear a hat and scarf to protect your head and neck from the cold. Gloves are also a must.

Sunglasses or glasses can effectively reduce damage to the eyes from snow glare and strong winds.

Clothing suggestions:

  • First layer: Lightweight thermal base layers (top and bottom); quick-dry ski wear is also a good option;
  • Second layer: Fleece jacket and lightweight down inner jacket;
  • Third layer: Down jacket, or soft/hard shell waterproof and windproof jacket, or ski suit. Pay attention to layering for easy adjustment. Bright colors make for better photos.
  • Shoes: If possible, prepare outdoor hiking boots (mid to high-top), which provide effective warmth, waterproofing, slip resistance, and ankle protection.
  • Swimsuit: A swimsuit is needed for the Blue Lagoon hot springs. Some hotels may have free public hot baths (similar to small hot springs), so be sure to bring one.

27. How much cash should I prepare?

You don't need a large amount of cash; 100-200 Euros per person for optional activities should suffice. A credit card is essential, as most local shops, restaurants, convenience stores, public transport, and taxis accept credit card payments, including public toilets (if you have a credit card, you don't need cash).

Frequently Asked Questions

What kind of travel agency is RobinGO Tours?

RobinGO Tours is a UK-registered inbound and outbound travel agency specializing in serving the Chinese market, primarily operating tours to the UK and Europe. As an ATOL Protected licensed travel agency, we ensure the safety of your tour fees through this protection mechanism. We carefully select a team of high-quality Chinese-speaking tour guides and combine modern travel methods to provide independent travel and personalized customized solutions, striving to make your European trip more convenient, comfortable, and unique.

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What is your main business?

We provide high-quality travel services for Chinese people, covering the UK, Europe and more destinations, and act as an agent for air tickets on UK-China routes, popular global cruise itineraries and Schengen visa applications in the UK.

Where is the company located?

Ground Floor, St James's Tower, 7 Charlotte Street, Manchester, UK, M1 4DZ (Near Chinatown and Blue Whale Fresh Supermarket)

Visit Notice

  • You can come directly for consultation from Monday to Friday; no appointment is required.
  • We recommend making an appointment in advance for weekend visits so that we can arrange dedicated service for you.
How do I book my trip?

The booking process is very simple: select your preferred departure date and number of participants on the product page, click the "Book Now" button, and complete the online payment to successfully lock in your trip.

What payment methods are accepted?

We accept major international credit cards such as Visa and Mastercard (American Express is not currently supported). Transactions will be settled at the real-time exchange rate. For payments in RMB, please select the Globepay payment method and choose WeChat Pay. The system will convert the RMB to GBP using the real-time exchange rate for settlement.

How can I view the cancellation terms?

Each product has its own cancellation policy, which you can view in detail at the top right of the product page (above the "Buy Now" button). Please contact customer service as soon as possible to cancel.

How can I contact customer service?

Monday to Friday: 09:00 – 18:00
Weekends: 10:00 – 17:30 (UK time)

  • Online instant communication: Click the "Online Customer Service" icon in the lower right corner of the website to chat with us in real time.
  • Email: info@robingo.co.uk
  • Telephone contact: +44 (0)161 504 3688 or 3687
  • Social media and communication platforms: Click to add

We will assist you as soon as possible during office hours.