"Chinese Group" Iceland & Finland Aurora 12-Day Tour

1. Age and Health

• Minors under 18 years old must be accompanied by an adult.
• Seniors aged 70 and above are required to sign the Senior Health Declaration before the tour.
• Bookings from pregnant women are not accepted. We apologize for any inconvenience.

2. Child Policy

• 2 adults can bring 1 child aged 3-6 who does not occupy a bed.
• Children under 6 years old can enjoy a 20% discount if they do not occupy a bed and share a twin room with 2 parents.
• If 1 adult brings 1 child, the child will be charged at the adult rate.
• Children of any age requiring a bed will be charged at the adult rate.

3. Room Arrangement

• Twin rooms are arranged by default.
• Room-sharing is not guaranteed for the Boutique Tour series; solo travelers will incur a single supplement. If a roommate is found 7 days before departure, the single supplement will be refunded.

4. Room Types and Facilities

• Single Room: one single bed (approx. 80-100cm wide)
• Twin Room: two single beds (approx. 80-100cm wide)
• Double Room: one double bed (approx. 140-160cm wide)
• Family Room: one double bed + one sofa bed/folding bed. Please note: Hotels rarely have standard rooms with three single beds.

5. Services and Tips

• Hotel ratings refer to globally renowned booking websites (e.g., Booking.com).
• Room amenities include: kettle, hairdryer, shower gel, Wi-Fi (mostly free).
• Please bring your own: toothpaste, toothbrush, slippers.
• Important rule: Smoking is strictly prohibited throughout the hotel. Violators will face hefty fines.

6. Important Notes

• Snow activities are not recommended for infants under 4 years old!
• Safety in icy and snowy conditions is critical, please take it seriously! Except for snowmobiling/king crab fishing/icebreaker floating where warm gear is provided, for other snow activities (reindeer/husky sledding), please rent professional warm gear yourself (overalls, mittens, boots, etc., estimated at 5-10 euros per item per day). If you are not wearing adequately warm, waterproof, and cold-proof clothing and footwear, our guides reserve the right to refuse your participation in snow activities on-site for your personal safety, and no refund will be issued!
• Due to high demand for Arctic Light Resort rooms in winter, room fees must be paid upfront, but availability cannot be guaranteed. Confirmation will be provided only after booking. If a reservation cannot be secured before departure, a refund will be issued.
• Polar Sky Suites are 2 km from the main resort building/glass igloos. The resort provides a free shuttle service between the main building and Polar Sky Suites for guests to dine and participate in activities at the main resort building.

1. What is the booking process?

After you pay for the tour online and complete your personal information, we will send you a booking confirmation email within 1-2 business days. Upon receiving the confirmation email, you can start booking transportation to and from the departure city and hotel accommodation. 2-3 days before departure, we will send you the tour guide's contact information and departure notice via email.

2. Is there a minimum number of participants required for the tour to proceed?

There is no minimum number of participants for this tour. All scheduled tour dates are guaranteed to depart, so please book with confidence.

3. What personal information do I need to provide for booking?

Please provide the following personal information: Name / Gender / Date of Birth / Nationality / Passport / Email / Mobile Phone

4. How is the tour fee calculated for solo travelers?

The Premium Tour series does not guarantee shared rooms. Solo travelers will be charged a single supplement. If a roommate can be arranged 7 days before departure, the single supplement will be refunded.

5. Can the tour guide pick me up from the hotel?

We apologize, but you need to make your own way to the meeting point. To save everyone's time, we collectively agree on a central departure point with public transport access.

6. How are transportation and guides arranged for the itinerary?

We typically use tourist buses or commercial vans. For 9-seater or smaller vehicles, a Chinese driver who also acts as a guide will be arranged.

7. If traveling solo, can I request specific roommates?

We will randomly arrange same-sex roommates; specific roommate requests or other special conditions cannot be accommodated. For the Iceland section: If you are concerned that your roommate may affect your rest, we recommend purchasing a single supplement in advance. If you need a shared room for the Iceland section, please contact customer service for inquiries. For the Finland section: Shared rooms are not guaranteed, and solo travelers will be charged a single supplement. If a roommate can be arranged 7 days before departure, the single supplement will be refunded.

8. Can minors join the tour alone?

We apologize, but minors must be accompanied by at least one adult to join the tour. We cannot accept bookings for unaccompanied minors.

9. Can I join mid-tour or leave early?

If you need to join mid-tour or leave early, you will still be required to pay the full tour fee (except for multi-location cyclical tours). Please confirm feasibility with customer service before booking.

10. How are lunch and dinner handled?

Lunch and dinner are at your own expense. Meals are usually arranged at attractions, along the way, or at hotels. You can ask your guide for recommendations on dining spots and advice.

11. Are there any luggage restrictions?

Each traveler can bring one piece of luggage not exceeding 23kg and with dimensions (length + width + height) not exceeding 158cm, plus a small personal bag. For special requirements, please contact customer service.

12. Do hotel rooms provide kettles and hairdryers?

Most hotels provide hairdryers and kettles. If you need them daily, it is recommended to bring your own.

13. Do hotels provide disposable toiletries and slippers?

To protect the environment, hotels usually do not provide disposable toiletries and slippers. Please bring your own personal toiletries and slippers.

14. Can I smoke in the hotel room or on the tour bus?

According to law, smoking is prohibited in public places, including hotel rooms and tour buses. Please comply with regulations; smoking is strictly prohibited in hotel rooms or on tour buses. If caught, you may face high fines or prosecution.

15. Can I use my own electronic stove to cook in the hotel room?

Please do not cook in the hotel room. The heat and smoke will trigger smoke alarms and sprinkler systems, leading to an emergency evacuation of all occupants. This may result in unnecessary financial losses for you.

16. Can the travel agency purchase personal travel insurance for me?

We cannot purchase personal travel insurance on your behalf. However, we strongly recommend that you purchase suitable personal travel insurance in your country of residence before departure, and fill in correct personal information to ensure a safe and worry-free trip.

17. Can I use a credit card during the trip?

Most merchants accept international credit cards. UnionPay, Alipay, WeChat Pay, and other payment methods are not common in Europe. We recommend carrying an international credit card and a small amount of Euro cash for tips, entrance fees, or personal use. For your safety, please do not carry large amounts of cash.

18. Does this tour have mandatory shopping?

In the UK and Europe, mandatory shopping tours are illegal. We offer pure play tours with no mandatory shopping arrangements, so you can fully enjoy every moment of your trip.

19. Is this tour suitable for children and seniors?

This itinerary involves long journeys, low-temperature environments, and includes various snow and outdoor activities such as icebreakers, reindeer sledding, husky sledding, and snowmobiling. The overall temperature is low, and the pace of the itinerary is quite rich. It is generally recommended for children with a certain cold tolerance and who can cooperate with the team's schedule. Infants under 4 years old are not recommended to participate in snow activities. If traveling with children, parents should assess their child's physical condition and adaptability in advance. Seniors who are in good health and have good mobility can generally participate. If you have cardiovascular diseases, respiratory diseases, limited mobility, or conditions unsuitable for low-temperature environments, it is recommended to assess carefully before booking and consult a doctor's opinion in advance.

20. Can children participate in snow activities?

Some snow activities have height, age, or safety requirements for children. For example, ice floe bathing on an icebreaker usually requires reaching a specific height. In snowmobile activities, younger or shorter children usually cannot drive and can only ride on a sleigh according to on-site regulations. Whether they can participate is subject to the safety regulations of the local activity company on the day.

21. Do I need to prepare my own warm clothing for snow activities?

Yes, you do. Apart from certain activities like snowmobiling, King Crab safaris, and icebreaker floe bathing, which provide professional warm gear, other snow activities such as reindeer sledding and husky sledding usually require visitors to prepare or rent their own warm gear. We recommend preparing waterproof and non-slip snow boots, thick down jackets, warm pants, hats, scarves, gloves, and hand warmers. If the guide determines that your clothing is insufficient to ensure safety, they have the right to refuse your participation in snow activities, and related fees are usually non-refundable.

22. Will not participating in optional activities affect the itinerary?

It will not affect the basic itinerary. Optional activities are voluntary. If you choose not to participate, the guide will arrange free time for you at the hotel or in a nearby area based on the actual route. However, due to early sunsets and low temperatures in Nordic winters, it is recommended to prepare meals, warm clothing, and heed the guide's reminders regarding meeting times and safe areas.

23. Am I guaranteed to see the Northern Lights?

The Northern Lights are a natural phenomenon influenced by various factors such as weather, cloud cover, solar activity, and light pollution, so there is no guarantee of seeing them. This itinerary will pass through active aurora regions and include suitable viewing locations or optional aurora chasing activities, but the final viewing outcome depends on the natural conditions on the day.

24. Can I upgrade to a glass igloo?

You can upgrade to an Arctic Light Resort glass igloo or a polar sky suite at your own expense, subject to availability. Due to very high demand for glass igloos in winter, applications should be made as early as possible, and usually, the room fee needs to be paid first to confirm the booking. If the room cannot be confirmed, a refund will be issued. Once a glass igloo is confirmed, the cancellation terms are strict, so please review them carefully before booking.

25. What warm clothes should I prepare for November-December in Northern Europe?

Iceland is quite different from what many are used to, with a changeable polar climate, especially many storms in winter. When it's windy and rainy in winter, temperatures can drop significantly (to several degrees below zero), so a down jacket is essential. When preparing clothes, prioritize warmth, with windproof and waterproof features being ideal.

Iceland is windy year-round, so wear a hat and scarf to protect your head and neck from the cold. Gloves are also a must.

Sunglasses or glasses can effectively reduce damage to the eyes from snow glare and strong winds.

Clothing recommendations:

• First layer: Lightweight thermal base layer set (long underwear), ski quick-dry clothing is also a good option;
• Second layer: Fleece jacket and lightweight down inner jacket;
• Third layer: Down jacket or soft/hard shell waterproof and windproof jacket or ski suit, all are suitable. Pay attention to layering for easy adjustment, and bright colors will make for better photos.
• Shoes: If possible, prepare outdoor hiking boots (mid- or high-cut) for effective warmth, waterproofing, slip resistance, and ankle protection.
• Swimwear: Swimwear is needed for the Blue Lagoon, and some hotels may have free public hot tubs (similar to small hot springs), so be sure to bring yours.

26. How much cash should I prepare?

You don't need a large amount of cash; 100-200 Euros per person should be sufficient, excluding optional activities. A credit card is essential, as most local shops, restaurants, convenience stores, public transport, and taxis support credit card payments, including public toilets (if you have a credit card, you don't need to carry cash).