"Chinese Group" 4-day tour of York, Lake District, Edinburgh and Highlands in the UK - pick-up and drop-off in London, Birmingham and Manchester City (departs on Sunday)

1. Age and Health

• Minors under 18 years old must be accompanied by an adult.
• Guests over 70 traveling alone or with multiple companions (without an adult under 69) must consult customer service for confirmation before booking, and sign the "Elderly Health Waiver". We also recommend purchasing travel insurance in advance.
• Pregnant women and guests over 80 years old are temporarily not accepted for booking. We appreciate your understanding.

2. Children Policy

• 2 adults can bring 1 child aged 3-6 who does not occupy a bed.
• If 1 adult brings 1 child, the child will be charged at the adult rate.
• Children of any age who require a bed will be charged at the adult rate.

3. Room Arrangement

• Twin rooms are arranged by default.
• If you require a double room or triple occupancy, please specify in the order notes. Triple rooms are scarce in UK hotels, and we prioritize families with children. If unavailable, you will need to provide the names of travelers who can share a room for coordination.
• If a shared room guest changes to not sharing after the trip begins, a fee of £160/night will be charged for London hotels, and £110/night for hotels in other cities. Due to limited hotel availability, changes made close to or after departure may result in an inability to accommodate room changes. Please plan accordingly.

4. Room Types and Facilities

• Single Room: One single bed (approx. 80-100cm wide)
• Twin Room: Two single beds (approx. 80-100cm wide)
• Double Room: One double bed (approx. 140-160cm wide)
• Family Room: One double bed + one sofa bed/fold-out bed. Please note: Standard UK hotel rooms rarely have three single beds.

5. Services and Tips

• Hotel ratings refer to globally renowned booking websites (e.g., Booking.com).
• Rooms provide: Kettle, hairdryer, shower gel, Wi-Fi (mostly free).
• Guests need to bring: Toothpaste, toothbrush, slippers.
• Important Regulation: Smoking is strictly prohibited throughout the hotel. Violators will face hefty fines.

1. What is the booking process?

After you pay the tour fee online and complete your personal information, we will send you a booking confirmation email within 1-2 business days. Upon receiving the confirmation email, you can start booking your round-trip transportation to the departure city and hotel accommodation. 2-3 days before departure, we will send you the tour guide's contact information and a departure notice via email.

2. Is there a minimum number of participants required for the tour to proceed?

There is no minimum number of participants required for this tour. All planned tour dates are guaranteed to depart, so please book with confidence.

3. What personal information is required for booking?

Please provide the following personal information: Name / Gender / Date of Birth / Nationality / Passport / Email / Phone Number

4. How is the tour fee calculated for solo travelers?

- If you are willing to share a room with a same-sex tour participant, please select the adult shared room price. We will do our best to arrange a shared room, and if it is ultimately not possible, no additional single supplement will be charged.

- If you wish to stay alone, please select the adult (single room throughout) option, and we will arrange a single room. Please note that single rooms typically come with a single bed (approximately 90cm wide).

- Room sharing involves randomly matching same-sex tour participants, which may lead to differences in age and sleep habits (such as snoring, sleep schedule, sensitivity to light/sound/indoor temperature, etc.). If you are concerned about this, we recommend upgrading to a single room. Our agency will not be responsible for sleep problems arising from this, nor will we accept complaints or refunds based on such issues.

5. Can the tour guide pick me up from the hotel?

We apologize, but you will need to go to the meeting point on your own. As this is a bus tour, to save everyone's time, we will all meet at a central location with public transportation for departure.

6. How large is the tour group?

We typically use coaches with 50 seats or more. However, during off-peak seasons, if the number of participants is small, we may arrange smaller tour vehicles.

7. If I am traveling alone, can I specify a roommate?

We will randomly assign same-sex roommates and cannot accommodate specific roommate requests or other special conditions.

8. Can minors join the tour alone?

We apologize, but minors must be accompanied by at least one adult to join the tour. We cannot accept bookings for unaccompanied minors.

9. Can I join halfway or leave early?

If you need to join halfway or leave early, you will still need to pay the full tour fee (except for multi-city hop-on/hop-off tours). Please confirm feasibility with customer service before booking.

10. How are lunch and dinner handled?

Lunch and dinner are at your own expense. These are usually arranged at attractions, along the route, or at hotels. You can ask your guide for recommendations and suggestions for dining locations.

11. Are there any baggage restrictions?

Each traveler may carry one piece of luggage not exceeding 23kg and with dimensions (length + width + height) not exceeding 158cm, plus a small personal bag. For special requests, please contact customer service.

12. Do hotel rooms provide kettles and hairdryers?

Most hotels in the UK provide hairdryers and kettles. If you need to use them daily, it is recommended to bring your own.

13. Do hotels provide disposable toiletries and slippers?

To protect the environment, UK hotels usually do not provide disposable toiletries and slippers. Please bring your own personal toiletries and slippers.

14. Can I smoke in the hotel room or on the bus?

According to UK law, smoking is prohibited in public places, including hotel rooms and inside coaches. Please comply with regulations and strictly refrain from smoking in hotel rooms or on the bus. Failure to do so may result in substantial fines or prosecution.

15. Can I use my own electric stove to cook in the hotel room?

Please do not cook in hotel rooms. The heat and smoke will trigger smoke detectors and sprinkler systems, leading to an emergency evacuation of all occupants. This may result in unnecessary financial losses for you.

16. Can the travel agency purchase personal travel insurance for me?

We cannot purchase personal travel insurance on your behalf. However, we strongly recommend that you purchase suitable personal travel insurance in your country of residence before departure and provide correct personal information to ensure a safe and worry-free trip.

17. Can I use a credit card during the trip?

Most businesses in the UK accept international credit cards. UnionPay, Alipay, WeChat Pay, and other payment methods are not common in the UK. We recommend carrying an international credit card and also a small amount of British Pounds cash for tips, buying tickets, or personal use. For your safety, please do not carry large amounts of cash.

18. Does this tour have mandatory shopping?

In the UK, mandatory shopping tours are illegal. We offer a pure sightseeing tour with no mandatory shopping arrangements, so you can fully enjoy every moment of your trip.