"Chinese-speaking Small Group Tour" 5-Day England & Scotland In-depth Tour: Two Universities & Three Castles | Cambridge · Oxford · Edinburgh Castle · Windsor Castle · Castle Howard

1. Booking Lead Time:

• Reservations must be made at least 16 days in advance.

2. Payment:

• If the departure date is less than 16 days away, full payment is required at the time of booking.

3. Accommodation:

• Room-sharing services are not available for these small-group tours; solo travelers must pay a single supplement.
• Single supplement for the entire trip: £304 per person.

4. Age and Health:

• Minors under 18 must be accompanied by an adult.
• Travelers aged 70 or older are required to sign a "Senior Health Declaration" prior to the tour.

5. Child Policy:

• Two adults may be accompanied by one child (aged 2–6) who does not require a separate bed.
• If one adult travels with one child, the child is charged the adult rate.
• Children of any age requiring a separate bed will be charged the adult rate.

1. What is the booking process?

This tour must be booked at least 16 days prior to the departure date. Once you have paid the tour fee online and completed your personal information, we will send a booking confirmation email within 1–2 working days. Upon receiving the confirmation, you may proceed to arrange your transport to and from London as well as pre/post-tour accommodation. If you require assistance with these arrangements, please be sure to contact us in advance. 2–3 days before departure, we will send a final tour notification and the driver-guide's contact information via email.

2. Is there a minimum number of participants required?

This is a small group tour for 2–6 people, requiring a minimum of 2 people to run. Please check with customer service before booking to confirm if the date you have chosen has reached the minimum number of participants.

3. What personal information is required for booking?

Please provide the following information: Name / Gender / Date of Birth / Nationality / Passport Information / Email Address / Phone Number

4. Can the tour guide pick me up from my hotel?

No. You are required to make your own way to the designated meeting point in London to join the group. We offer additional pre/post-tour hotel and transfer services for an extra fee; please consult customer service for details.

5. How large is the group?

This is a small group tour with a maximum of 6 people per group. We use 5–9 seater commercial vehicles, which allows for a more flexible itinerary pace and a more comfortable ride.

6. Can minors join the tour unaccompanied?

Minors must be accompanied by at least one adult; we do not currently accept bookings for unaccompanied minors.

7. Can I join or leave the tour midway?

If you need to join midway or leave early, you must still pay the full tour fee. Please confirm the feasibility with customer service before booking.

8. How are lunch and dinner arranged?

Lunch and dinner are at your own expense. Stops are usually arranged around tourist attractions or within cities; the driver-guide can provide recommendations, and you are free to choose according to your personal preferences.

9. What are the luggage restrictions?

Each guest is limited to 1 piece of luggage for the vehicle and 1 small carry-on item. The vehicle luggage must not exceed 25 kg, with dimensions approximately 75cm (length) x 48cm (width) x 30cm (height) or less (sum of three sides not exceeding 158cm). The driver reserves the right to refuse storage if you bring more than one piece of luggage.

10. Do hotel rooms provide electric kettles and hair dryers?

Most 4-star hotels in the UK and Europe provide hair dryers, and some are equipped with electric kettles. If you require them daily, we recommend bringing your own travel kettle for convenience.

11. Do hotels provide disposable toiletries and slippers?

In compliance with environmental policies, hotels in the UK and Europe generally do not provide disposable toiletries or slippers. It is recommended that you bring your own personal items.

12. Is smoking allowed in hotel rooms or in the vehicle?

In accordance with local regulations, smoking is strictly prohibited in both hotel rooms and vehicles. If this rule is violated, the hotel may charge a substantial cleaning fee or fine, and such costs must be borne by the guest.

13. Can I cook in the hotel room?

Please do not use electric stoves, cook, or heat food in hotel rooms, as the smoke may trigger the alarm system and cause unnecessary financial losses.

14. Can the travel agency purchase personal travel insurance on my behalf?

We are unable to purchase personal travel insurance for you, but we strongly recommend that you purchase suitable travel insurance in your country of residence before departure to ensure a safe trip.

15. Can I use credit cards during the trip?

Most businesses in the UK and Europe accept international credit cards (Visa / Mastercard). It is recommended to also prepare a small amount of cash for small purchases or specific situations.

16. Are there any mandatory shopping stops on the tour?

No. We offer a pure leisure tour with no mandatory shopping activities throughout the trip, allowing you to enjoy your travels with peace of mind.