London King's Cross to Edinburgh Waverley Train Ticket

• 火车时刻：行程中列出的发车时间供参考，会根据时间及季节略有不同。我们将在出团通知书中具体提供您确切火车班次和出发到达时间等具体信息。指定班次，不可更改火车站或者班次等。
• 如何换票：火车站可以将任何信用卡或借记卡插入自助售票机，然后在输入出团通知上的火车票号。如果您对此有疑问，可前往人工窗口，提供您的预订确认信进行换票。请务必提前40分钟抵达来换取门票，并确保您拿到往返车票。火车票领取之后，不可更改且不可退款，除非火车取消或延误。
• 抵达时间：我们建议您火车出发前至少1小时到达火车站。将为您提供足够的时间来换取车票及找到站台。请务必提早到达！如果您错过火车，您将需要自行再次购买车票并对后续可能损失的行程承担责任。
• 乘车站台：住乘车站台每天都在变化，请注意观看电子大屏幕实时了解您的站台通知。通常在出发前约15–20分钟宣布，并在火车出发前5分钟关闭，一旦您知道火车从哪个站台出发，请立即前往站台登乘火车。
• 保留座位：大多情况，您已预先分配并保留了座位。如果您在出发前一周内预订的行程，则可能不能预先保留座位，您需要上车后随机自行寻找座位。
• 特殊情况：如果火车晚点超过15分钟或取消，请向铁路工作人员询问有关旅行状态的建议。收到通知后，请与我们联系，我们将帮助您安排其他公共交通工具。根据情况和交通方式的不同，可能会重新安排您的行程，以使您到达另一个集合点。如果发生这种情况，我们将进行相应退改的处理。
• 如预订儿童票，必须有一位成人陪同，不可做单独预订。
• 全程无导游陪伴
• 我们将尽量安排您和您的旅伴在火⻋上坐在相邻区域，但是不能排除火⻋系统出票出现不坐在 一起的状况。
• 第三方火⻋运营商，因其延误、取消、罢工等造成您的任何损失本公司不能承担。
• 建议提前至少60分钟抵达指定出发地点，所有行程将准时出发，如游客没有准时出现，行程将作为“NO SHOW”处理，不进行改期及退款操作。
• 如遇当地重大活动、景点闭馆或其他不可抗力造成的行程游览变化或景点不能入内，可能会进行调整或景点改为外观，以最终当天安排为准。

1. What are reserved seat train tickets?

Train tickets in the UK are divided into reserved seats and unreserved seats. Reserved seat tickets have a designated carriage and seat, while unreserved seats do not have a designated seat, requiring passengers to find an empty seat on board. On some peak services, there may be situations where there are no seats and passengers have to stand. The product we offer books reserved seat train tickets for you.

2. What class is the train ticket? Can I upgrade my seat?

You can choose between standard class or first class when booking. We cannot guarantee that you can upgrade your seat at the station on the day of departure.

3. How early do I need to arrive at the train station?

It is recommended that you arrive at the train station at least 1 hour in advance. If you are not familiar with UK train stations, it is recommended that you allow more time to avoid missing your service.

4. If I miss my designated service, can I change my train ticket?

The train tickets in our product are for designated services. If you miss it, you will need to purchase another ticket yourself. Our company is not responsible for any impact on your day's itinerary.

5. If I can't catch the train on the day, can I change the local itinerary to another date?

Once booked, all itineraries cannot be changed or cancelled.

6. What if train delays, cancellations, strikes, etc., occur on the day and affect the local itinerary?

The train is a third-party operator. Our company is not responsible for any impact on the day's local itinerary caused by the operator.