"December Exclusive Chinese Tour" Iceland + Nordic Lapland Northern Lights 13-Day Tour

1. Age and Health

• Minors under 18 years of age must be accompanied by an adult.
• Seniors aged 70 and above must sign a "Senior Health Declaration" before the tour.
• Pregnant women are not accepted for booking; your understanding is appreciated.

2. Child Policy

• Two adults can bring one child aged 3-6 years old without a bed.
• Children under 6 years old sharing a double room with two parents without a bed can enjoy a 20% discount.
• One adult can bring one child, and the child will be charged the adult price.
• Children of any age requiring a bed will be charged the adult price.
  

3. Room Arrangement

• Twin rooms are the default arrangement.
• Single rooms throughout the Finland tour do not include the VR train experience on the 12th night. Upgrades to single rooms in cabins on nights 9-11 are only single rooms within suites!

4. Room Types and Facilities

• Single Room: One single bed (approx. 80-100cm wide);
• Twin Room: Two single beds (approx. 80-100cm wide);
• King Room: One double bed (approx. 140-160cm wide);
• Family Room: One double bed + one sofa bed/rollover bed.
• Please note: Standard rooms rarely have three single beds.

5. Services and Tips

• Hotel ratings are based on globally renowned booking websites (such as Booking.com).
• Room amenities include: kettle, hairdryer, shower gel, and Wi-Fi (mostly free).
• Please bring your own: toothpaste, toothbrush, and slippers.
• Important: Smoking is prohibited throughout the hotel; violators will face hefty fines.

6. Important Notes

• Snow activities are not recommended for infants under 4 years old!
• Safety is paramount in icy and snowy conditions; please take this seriously! Aside from snowmobiling, king crab fishing, and icebreaker floating, which provide warm clothing, other snow activities (reindeer sledding/husky sledding) require you to rent your own professional warm clothing (overalls, gloves, boots, etc., estimated at €5-10 per item per day). If you are not wearing sufficiently warm, waterproof, and cold-weather clothing, our guides reserve the right to refuse your participation in snow activities on-site without refund, for your personal safety!
• Due to limited availability at the Northern Lights Resort in winter, room fees must be paid in advance, but availability cannot be guaranteed. Confirmation will be provided after booking. If no reservation is made before departure, a refund will be arranged.
• The Polar Sky Suites are 2 km from the resort's main building/glass igloos. The resort provides a free shuttle bus between the main building and the Polar Sky Suites for guests' convenience in traveling to and from the resort's main building for dining and activities.
• Guided tours do not provide on-site guided tours. Some attractions require a paid local licensed guide tour, subject to the guide's on-site arrangements.
• For some tour dates in Finland from January to March, the cabins may be upgraded to four-star hotels; please refer to the actual arrangements.
• For optional tours in Finland, bookings are non-refundable and non-changeable up to 14 days (inclusive) before departure.
• Cancellations and modifications to add accommodations are allowed free of charge up to 7 days before departure, provided the tour is not cancelled or modified. Adding accommodations within 7 days of departure is non-refundable and non-changeable.
• If an additional hotel is added during the tour, a €5/person handling fee will apply (hotels in nearby areas may increase their prices).
• Train tickets are generally sent 3-5 days in advance. Regardless of whether tickets have been collected, cancellations and changes are not possible within 48 hours of departure; please contact us at least 3 days in advance. Cancellations and changes are possible before tickets are issued; after ticketing, changes incur a €5 handling fee, and refunds incur a €10 handling fee. Once tickets are collected, cancellations and changes are not possible, and the company will not refund the train ticket fee. Discounted tours are non-refundable and non-changeable.

1. What is the booking process?

After you pay for the tour online and complete your personal information, we will send you a booking confirmation email within 1-2 business days. Upon receiving the confirmation email, you can proceed to book your round-trip transportation to the departure city and hotel accommodation. 2-3 days before departure, we will send you the tour guide's contact information and a departure notice via email.

2. Is there a minimum number of participants required for the tour to proceed?

There is no minimum number of participants required for this tour. All scheduled departure dates are guaranteed, so please book with confidence.

3. What personal information is required for booking?

Please provide the following personal information: Name / Gender / Date of Birth / Nationality / Passport / Email / Mobile Phone

4. How is the tour fee calculated for solo travelers?

Room-sharing can be arranged. If you are concerned that a roommate might affect your rest, we recommend purchasing a single supplement in advance. Please also note that in Finland, the single room supplement does not include the VR train experience on the 12th night, and the single room upgrade in the cabins on nights 9-11 is only for a single room within a suite!

5. Can the tour guide pick me up from my hotel?

Unfortunately, you will need to make your own way to the meeting point. To save everyone's time, we will gather at a central location with public transport access.

6. How are transportation and guides arranged for the itinerary?

We usually use tour buses or commercial vans. For vehicles with 9 seats or fewer, a Chinese driver will also serve as the guide.

7. If I am traveling solo, can I specify a roommate?

We will randomly arrange same-sex roommates and cannot accommodate specific roommate requests or other special conditions. Iceland section: If you are concerned that a roommate might affect your rest, we recommend purchasing a single supplement in advance. If you need room-sharing for the Iceland section, please contact customer service for inquiries; Finland section: Room-sharing is not guaranteed, solo travelers need to pay a single supplement. If a roommate becomes available 7 days before departure, the single supplement will be refunded.

8. Can minors join the tour alone?

Unfortunately, minors must be accompanied by at least one adult to join the tour. We cannot accept bookings for unaccompanied minors.

9. Can I join the tour midway or leave early?

If you need to join midway or leave early, you will still need to pay the full tour fee (except for multi-location cyclical tours). Please confirm feasibility with customer service before booking.

10. How are lunch and dinner handled?

Lunch and dinner are at your own expense. Meals are usually arranged at attractions, en route, or at hotels. You can ask your guide for recommendations on dining locations.

11. Are there any luggage restrictions?

Each traveler can bring one piece of luggage not exceeding 23kg and with dimensions not exceeding 158cm (sum of three sides), plus a small personal bag. For special requirements, please contact customer service.

12. Do hotel rooms provide kettles and hairdryers?

Most hotels provide hairdryers and kettles. If you need to use them daily, we recommend bringing your own.

13. Do hotels provide disposable toiletries and slippers?

To protect the environment, hotels typically do not provide disposable toiletries and slippers. Please bring your own personal toiletries and slippers.

14. Can I smoke in hotel rooms or on the tour bus?

According to law, smoking is prohibited in public places, including hotel rooms and within the tour bus. Please comply with regulations and strictly refrain from smoking in hotel rooms or on the tour bus. If caught, you may be subject to hefty fines or prosecution.

15. Can I use my own electric cooker in the hotel room?

Please do not cook in hotel rooms. The steam and smoke may trigger smoke alarms and sprinkler systems, leading to an emergency evacuation of all occupants. This could result in unnecessary financial losses for you.

16. Can the travel agency purchase personal travel insurance for me?

We cannot purchase personal travel insurance on your behalf. However, we strongly recommend that you purchase suitable personal travel insurance in your country of residence before departure and fill in correct personal information to ensure a safe and worry-free trip.

17. Can credit cards be used during the trip?

Most merchants accept international credit cards. UnionPay, Alipay, WeChat Pay, and other payment methods are not common in Europe. We recommend carrying an international credit card and a small amount of Euro cash for tips, purchasing tickets, or immediate use. For your safety, please do not carry large amounts of cash.

18. Does this tour have mandatory shopping?

In the UK and Europe, mandatory shopping tours are illegal. We offer pure leisure tours without any mandatory shopping arrangements, so you can fully enjoy every moment of your trip.

19. Is this tour suitable for children and seniors?

This itinerary involves long journeys, cold environments, and includes multiple snow and outdoor activities such as icebreaker cruises, reindeer sleigh rides, husky sleigh rides, and snowmobiling. The overall temperature is low, and the itinerary pace is quite rich. It is generally recommended for children with good cold tolerance who can follow the team's schedule. Infants under 4 years old are not recommended for snow activities. If traveling with children, parents should assess their child's physical condition and adaptability in advance. Seniors who are in good health and have good mobility can generally participate. If you have cardiovascular disease, respiratory problems, limited mobility, or are not suitable for cold environments, it is recommended to evaluate carefully before booking and consult a doctor.

20. Can children participate in snow activities?

Some snow activities have height, age, or safety requirements for children. For example, ice floating on an icebreaker usually requires a specific height; for snowmobile activities, younger or shorter children usually cannot drive and can only ride in a sled according to on-site regulations. Specific participation depends on the safety regulations of the local activity company on the day.

21. Do I need to prepare my own warm clothing for snow activities?

Yes, you do. Apart from certain activities like snowmobiling, King Crab safaris, and icebreaker ice floating, which provide professional warm gear, other snow activities such as reindeer sleigh rides and husky sleigh rides usually require visitors to prepare or rent their own warm gear. We recommend preparing waterproof and non-slip snow boots, thick down jackets, thermal pants, hats, scarves, gloves, and hand warmers. If the guide determines on-site that your clothing is insufficient to ensure safety, they have the right to refuse your participation in snow activities, and related fees are usually not refunded.

22. Will not participating in optional activities affect the itinerary?

No, it will not affect the basic itinerary. All optional activities are voluntary. If you choose not to participate, the guide will arrange free time for you at the hotel or in a nearby area based on the actual route. However, as it gets dark early and temperatures are low in the Nordic winter, it is recommended to prepare food, warm clothing, and follow the guide's reminders regarding meeting times and safe areas.

23. Is it guaranteed to see the Northern Lights?

The Northern Lights are a natural phenomenon influenced by various factors such as weather, clouds, solar activity, and light pollution, so sighting cannot be guaranteed. This itinerary will pass through active aurora zones and arrange suitable locations or optional aurora chasing activities, but the final viewing results depend on the natural conditions of the day.

24. Can I upgrade to a glass igloo?

You can upgrade to an Arctic Light Resort glass igloo or Arctic Sky Suite at your own expense, subject to room availability. Due to very high demand for glass igloos in winter, early application is required, and usually, payment for the room is required before confirmation. If the room cannot be confirmed, a refund will be issued. Once confirmed, glass igloo cancellations are subject to strict terms, so please review carefully before booking.

25. What warm clothes should I prepare for December in Northern Europe?

Iceland and Northern Europe are different from what you might be used to; the polar climate is highly variable, especially with many winter storms. When it's windy and rainy in winter, temperatures can drop suddenly to several degrees below zero, so a down jacket is essential. When preparing clothes, prioritize warmth, and ideally, choose items that are also windproof and waterproof. The Nordic region is often windy throughout the year, so wear a hat and scarf to protect your head and neck, and gloves are also a must. Sunglasses or glasses can effectively reduce harm to your eyes from snow glare and strong winds.

Clothing recommendations:

• First layer: Lightweight thermal base layers (thermal underwear); ski quick-drying clothing is also a good option;
• Second layer: Fleece jacket and lightweight down liner jacket;
• Third layer: Down jacket or soft/hard shell waterproof and windproof jacket or ski suit are all suitable. Pay attention to layering for easy adjustment, and bright colors make for better photos.
• Shoes: If possible, prepare outdoor hiking boots (mid to high-top) for effective warmth, waterproofing, slip resistance, and ankle protection.
• Swimsuit: A swimsuit is needed for the Blue Lagoon, and some hotels may have free public hot baths (similar to small hot springs), so be sure to bring one.

26. How much cash should I prepare?

You don't need a lot of cash, just 100-200 Euros per person excluding optional activities. A credit card is essential, as most local shops, restaurants, convenience stores, public transport, and taxis accept credit card payments, including public toilets (if you have a credit card, you don't need cash).