ATOL is a licensed airline and travel agency with funds protected by UK regulations.
RobinGO Tours, a licensed ATOL travel agency in the UK.
We are an ATOL (Air Travel Organiser's Licence) licensed travel agency issued by the UK Civil Aviation Authority (CAA), which allows us to legally sell air tickets and packaged travel products including air tickets in the UK, and provide ATOL financial protection for our clients.
What is ATOL?
ATOL is an aviation travel licensing system regulated by the UK Civil Aviation Authority. Any travel product sold in the UK that includes airfare is generally required to hold an ATOL license. After purchasing an ATOL-protected product, you will receive an ATOL Certificate, which confirms the specific details of the protection and your contact information.
The core protection you will receive
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After purchasing ATOL-protected products, you will receive an ATOL Certificate as proof of protection.
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If the licensed company ceases operations, undeparted orders can be refunded according to the arrangements.
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If you have already traveled, relevant arrangements will be made to assist with your trip or return journey, subject to the ATOL mechanism.
We can now provide you with
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Flight-Only : Suitable for those who need to purchase flight segments individually.
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Flight + Hotel/Ground Service Packages : More Complete Travel Solutions and Clearer Delivery
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Multi-segment combinations and multi-contract packages : meeting the needs of complex itineraries involving multiple countries, cities, and suppliers.
Why is this so significant for RobinGO?
Obtaining the ATOL license signifies that RobinGO has officially upgraded from a seasoned ground handling agency deeply rooted in the UK market to a licensed air travel organizer with the qualifications to sell UK outbound travel.
This means that the company has entered into the UK's aviation and tourism regulatory framework in terms of management systems, financial compliance, sales processes, and business compliance. We can not only legally sell international travel products including airfare, but also operate under the regulatory framework of the UK Civil Aviation Authority, ensuring that customer funds and product delivery are more standardized, transparent, and secure.
Process Overview
Frequently Asked Questions
How can I confirm if my order is protected by ATOL ?
If your order falls under ATOL protection (such as airline tickets or packaged products including airline tickets), we will provide you with an ATOL Certificate. The certificate will list key information such as the specific items protected and the amount involved.
What does ATOL protection include?
ATOL primarily provides financial protection related to airfares. The scope of protection for different orders is subject to the ATOL Certificate you receive, which will also indicate who to contact and how to handle any issues that may arise.
Will I receive an ATOL Certificate for every order ?
An ATOL Certificate will only be issued if the order is covered by ATOL. If the order does not include an air ticket or is not covered by ATOL, it will not be covered by this certificate.
UK round-trip airfare package service
To add round-trip airfare to your travel packages on the website, please contact our customer service team for inquiries and bookings.
